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What We Need:

The SaaS Software Renewal Specialist plays a key role on the Software Operations team. This position primarily focuses on the timely renewal of LINK360 and Process Plus subscriptions to prevent any service interruptions for our customers. This role serves as the main point of contact for subscription renewals in the U.S., Canada, and Latin America, working directly with customers, distributors, and internal teams. The SaaS Software Renewal Specialist manages the entire renewal cycle, making sure each subscription renewal is handled proactively, smoothly, and efficiently. Ultimately, this role is essential in driving and maintaining revenue growth for LINK360 and Process Plus. This position reports to the Conversion Project Manager.

What You'll Be Doing:

+ Track, quote, and process software subscription renewals to ensure uninterrupted access to LINK360 and Process Plus applications.

+ Build strong relationships with customers to ensure satisfaction and retention.

+ Resolve potential barriers to renewal, including addressing customer concerns.

+ Identify upsell opportunities during the renewal process.

+ Maintain accurate and up-to-date customer records by processing all orders received and updating account information.

+ Contribute towards the objectives of the software operations team and share knowledge, experience, ideas, and information freely.

+ Solve problems that arise in an effective and creative manner.

+ Proactively identify and assist in resolving issues encountered during the renewal process.

What You Will Need To Be Successful:

+ Associate’s Degree in a Business related field or an equivalent combination of education and experience.

+ 2+ years of relatable experience managing customer accounts or in customer service.

+ Highly detailed and organized; proven experience maintaining a high degree of accuracy with work.

+ Experience using web-based software.

+ Ability to learn and understand basic information regarding LINk360 and Process Plus.

+ Experience working within CRM technology. SAP and Salesforce.com preferred.

About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits:

+ Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision

+ Generous 401(k) with company match

+ Paid time off and holidays

+ Opportunity to participate in incentive programs for all full-time employees

+ Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance

+ Education reimbursement opportunities

+ Scholarship program for children of Brady employees

+ A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities

+ Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)

+ Dress-for-your-day dress code

+ Charitable contributions matched through Brady's Matching Gift program