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Details

**Open Date** 05/02/2025

**Requisition Number** PRN41798B

**Job Title** Systems Administrator

**Working Title** Systems Administrator

**Job Grade** F

**FLSA Code** Computer Employee

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

**VP Area** Academic Affairs

**Department** 02218 - Data and Software Solutions

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $70,000 - $75,000

**Close Date** 08/02/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

We are seeking a detail-oriented and proactive **Salesforce/Pardot Administrator** to join our team. This role will be approximately 70% Pardot (Moving to Marketing Cloud Growth) and 30% Salesforce administration and will support the configuration, maintenance, and improvement of our Pardot (Marketing Cloud Account Engagement). The ideal candidate will have strong technical skills and a passion for optimizing marketing and education processes through automation and data integrity.

We are currently migrating to a new Salesforce org utilizing Education Cloud and within 1-2 years plan to move to Marketing Cloud Growth. This role would lead that migration in tandem with the Associate Director of Software Solutions.

Responsibilities

Key Responsibilities:

+ Administer and maintain Salesforce and Pardot environments, ensuring data accuracy, platform stability, and user support.

+ Create and manage automation including Engagement Studio programs, dynamic lists, segmentation rules, and completion actions in Pardot.

+ Design and implement Salesforce workflows, validation rules, and custom objects/fields to support business needs.

+ Develop reports and dashboards for sales and marketing performance tracking.

+ Manage user accounts, permissions, and roles in Pardot.

+ Troubleshoot and resolve platform issues, specifically issues with the connection between Salesforce and Pardot.

+ Collaborate with departments and users to plan and execute email campaigns, lead nurturing flows, and lead scoring models.

+ Understanding of basic design and typographic principles (formatting, and UI)

+ Ensure compliance with data privacy laws (e.g., GDPR , CAN - SPAM ) in all marketing automation efforts.

+ Provide training and documentation for users across teams.

+ Ability to diagram in Lucid chart and translate business requirements to documentation

+ Strong understanding of merge-fields and understanding of how code/scripts can be leveraged to improve automations

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

+ 2+ years of hands-on experience with **Salesforce** and **Pardot** (Marketing Cloud Account Engagement and Marketing Cloud).

+ Priority given to candidates with Salesforce Administrator and/or Pardot Specialist certification(s).

+ Experience with scripting and basic HTML / CSS for email templates is a plus.

+ Analytical mindset with a focus on data quality and insights.

+ Excellent communication skills and the ability to work cross-functionally.

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.