"Alerted.org

Starting Rate: $24.00

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in “in-store” locations, or in other unique locations where such a “hybrid” position is authorized.

Major Responsibilities:

Works toward achieving specific individual sales and service goals through the following activities:

+ Opens deposit accounts

+ Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)

+ Closes loans for customers for applicable business lines (i.e. consumer lending)

+ Ability to process ATM, ITM, TCR and ICOM

+ Makes referrals to other bank business lines and third-party partners

+ Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio

+ Responsible for operational compliance and adherence to policy

+ Handles daily account maintenance and other service issues as necessary

+ Understands and provides support in achieving quarterly sales

+ Successfully completed and implemented 4 additional trainings (Fiduciary, Business Documentation, Operations and Safe Deposit)

+ Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from their immediate supervisor.

Teller Duties:

+ Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.

+ Cash checks for customers and non-customers according to bank policy.

+ Process and properly record the sale of monetary instruments (i.e. official bank checks).

+ Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.

+ Process foreign currency purchases and sales.

+ Process various types of loan payments and credit card cash advances.

+ Relative to all duties, must adhere to all bank policies and procedures.

+ Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one versus the other.

Qualifications:

+ Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.

+ Individual should be an outgoing self-starter and be technically literate. Basic business acumen and professionalism is a must.

+ The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

+ Ability to build relationships and strong alliances across the organization.

+ Ability to quickly learn all details about the products and services offered by the bank.

+ High School diploma or equivalent

+ 2-4 years of sales experience in a retail, financial services or hospitality environment preferred

Working Conditions:

+ Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact

+ Incumbent must be able to transport items weighing 15 pounds or more.