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GENERAL SUMMARY:

Responsible for handling and/or performing the dispatch function. Performs a variety of

complex tasks, which include but are not limited to, gathering and inputting data into the

Department’s computer terminal, controlling/monitoring electronic security systems that

include access controls, alarm monitoring, CCTV monitoring/repair/service and Security

Incident Report Entry. Responsible for monitoring and logging all aspects of the

dispatch function including dispatching and directing Officers and taking routine reports.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Daily functions include answering telephones, provides information and/or

dispatches security personnel as needed while monitoring CCTV, typing, radio

communications and having public contact while exhibiting excellent customer

service skills. CCC will also monitor and be responsible for providing confidential

input and documentation to supervisory team and/or administration on security

personnel’s field performance.

2. Performs dispatching duties and/or coordinates other staff in the performance of

their duties. The CCC has the authority to assign, as well as the responsibility to

direct Officers in their daily activities.

3. Responsible for the monitoring and documentation of performance of all security

personnel in the field, relative to their communication responses, how they respond

to calls, overall timeliness, professionalism, visibility and public relations demeanor.

4. Monitors CCTV system to insure officers are in designated areas and visible to the

public. Monitors/documents and responds to any performance related concerns.

Provides input to officer performance, evaluates as it relates to known performance

behaviors in the field.

5. Trains and monitors the performance of other staff and maintains necessary

documentation for assistance/submittal to Supervisor/Leader for employee

performance review.

EDUCATION/EXPERIENCE REQUIRED:

+ Associate’s Degree.

+ Must be able to pass a psychological examination.

+ Three (3) months experience as a security officer or dispatcher, preferred.

+ Ability to type 25 wpm.

+ Excellent interpersonal and communication skills required to interact effectively with

various internal and external customers.

+ Ability to operate computer systems and prepackaged software, preferred.

Additional Information

+ Organization: Henry Ford Hospital - Detroit Main Campus

+ Department: Security Admin. _ Support Svcs

+ Shift: Variable

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.