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Henry Ford Health is seeking a dynamic, forward-thinking Director of System Capacity Command Center to lead transformative efforts in patient logistics and care coordination across our integrated health system. As a critical leader within our enterprise-wide command center, you’ll drive strategies that optimize system throughput, streamline patient admissions and transfers, and create seamless experiences for patients and providers alike. Join a mission-driven organization at the forefront of healthcare innovation—where your leadership will directly impact access, safety, and operational excellence across the region.

Reporting to the Vice President-System Command Center, the Director of System Capacity Command is accountable for developing and leading a team of professionals responsible for the assessment, planning, facilitation, care coordination, and transfer of patients into Henry Ford Health to provide appropriate clinical care. In addition, this position will oversee the virtual sitter program.

The Director is responsible for analyzing defined metrics, EMR enhancements, process and procedure standardization and identify opportunities for improvement within the System. The output of the analysis is used to develop, implement, and enhance admission and transfer management services across the System as well as inpatient virtual sitter program.

The Director is responsible for development, coordination and maintenance of services that improve the care delivery to our internal patients and external transfers. Implements strategies and systems that ensure standardization of care across the enterprise, resulting in consistent and seamless experiences for patients and efficient, integrated processes and outcomes for providers and other stakeholders across the System.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

+ Conducts a systematic review of the organization’s functional capacity to implement interventions for acute populations.

+ Fosters data driven decision making by developing and maintaining a system capable of delivering the right data to the right person at the right time to support clinical, operational and financial decision-making.

+ Implements process improvement methodologies from opportunity identification through execution and evaluation in accordance with strategic plans and organizational goals for patient logistics and placement.

+ Facilitates admission and transfer redesign projects, assisting senior leadership in maximizing resources and efficiencies.

+ Provides consulting advice to top administrative and physician leadership.

+ Documents current systems and operations. Analyzes systems, procedures, and operations and identifies opportunities for improvement.

+ Conducts a comprehensive analysis to assess the impact of patient logistics interventions on safety, quality and patient experience.

+ Prepares written and verbal presentations of findings, conclusions, and recommendations.

+ Identifies need for and guides the development of systems and structures that promote identification of aligned activities and sustainable results.

+ Keeps and maintains information of program progress, particularly as related to needed changes in resources of product design.

+ Performs all operational, financial and administrative management activities pertinent to the role and scope of responsibilities.

EDUCATION/EXPERIENCE REQUIRED:

+ Bachelor degree in nursing, Business or related field required. Master’s Degree preferred.

+ Five (5) years of relevant experience

+ Demonstrated experience in a complex leadership role.

+ Advanced knowledge, understanding of, and demonstrated experience applying patient logistics concepts.

+ Expert analytical/technical/facilitative and process improvement skills and knowledge.

+ In-depth understanding of human relations, group dynamics, change theory, and improvement methodologies.

+ Expertise in management principles, techniques and problem-solving methodologies.

+ Skilled at managing large, complex assignments simultaneously with potentially conflicting priorities and deadlines.

+ Adept at consulting and working collaboratively with a variety of individuals such as executive leaders and front-line staff.

+ Expert leadership/mentoring skills.

+ Professional interpersonal skills: able to communicate effectively with all levels of management and staff across the System and outside the organization.

+ Skillful in learning and applying new patient logistics tactics and methodologies aimed toward improving health outcomes for patients.

+ Excellent oral and written communication skills, including the ability to teach complex technical/analytical concepts to all staff. Able to represent HFH at National conferences, meetings and events.

+ Proficient in Microsoft Office products: Excel, PowerPoint, and Word.

Additional Information

+ Organization: Corporate Services

+ Department: System Command Center

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.