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Description

As a part of our team, you’re made ready for a fulfilling career with exciting challenges and opportunities to stretch yourself! While in this role, you will work on a broad range of initiatives that impact the entirety of Citizen’s business operations. Additionally, you will monitor complex systems and applications with concurrent users and interfaces. You will also participate in efforts to improve performance, accessibility, capability, control, and functionality of infrastructure components, including planning for business growth alongside a team of highly motivated engineers. Lastly, you will ensure compliance with policies, procedures, and standards. Most Importantly, at Citizens we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact!

Primary responsibilities include

+ Monitor a multitude of complex systems and/or applications with many concurrent users and interfaces, ensuring accessibility, control and data integrity.

+ Diagnose and resolve complex software, hardware and connectivity issues.

+ Participate in proactive efforts to improve the performance, accessibility, capability, control and functionality of infrastructure components, including planning for business growth.

+ Lead routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

+ Perform capacity modeling and availability analysis on a variety of platforms and environments, ensuring infrastructure components meet projected utilizations.

+ Review performance and control reports; determining the appropriate course of action to improve performance when necessary.

+ Analyzes audit trails to detect systematic security violations; recommending further investigation or security solutions when necessary.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ Bachelor's degree in Information Technology or relevant industry experience.

Hours & Work Schedule

+ Hours per Week: 40

Pay Transparency

The salary range for this position is $ 122,400 - $ 183,600 .per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

05/04/2025