• Switchboard Associate/Phone Operator

    The Millennium Group (Riverwoods, IL)


    Riverwoods, IL, USA | Hourly | 20.00 per hour 20.00 | Full Time

     

    Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

     

    Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for handling and properly addressing all incoming calls

    Responsibilities:

    + Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for handling and properly addressing all incoming calls.

    + Operate telephone and routes calls to the appropriate person or location within the office.

    + Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers.

    + Answering incoming calls and directing those calls to the proper parties. Calls must be answered in three rings or less.

    + Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.

    + Answering e-mails and communicating with Teams with others.

    + Track all incoming calls and provide monthly volumes to manager.

    + Update call script, contact list, and other procedures as information changes.

    + Providing support and back up to front counter associate with shipments during downtime.

    + Covering Lunch Break and last hour at the front counter.

    + Cross training in mail room and other functions.

    + Completing other tasks as may be assigned by the Manager.

    QUALIFICATIONS:

    + HS Diploma.

    + Experience as a receptionist in a corporate environment desired.

    + 1-3 years experience with Microsoft Office Software (Word, Excel, Outlook).

    + Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.

    + Exhibits superior verbal communication and phone skills.

    + Exhibits exceptional customer service skills.

    + Consistently demonstrates professional demeanor, appearance and attitude.

    + Proven ability to remain calm under pressure; resilient.

    + Sound judgment and problem-solving ability.

    + Able to appropriately handle confidential and highly sensitive material.

    + Demonstrated ability to be flexible and adapt to an ever-changing work environment.

    + Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.

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