• ServiceNow Architect Manager

    AbbVie (North Chicago, IL)


    Company Description

    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok (https://www.tiktok.com/@abbvie) .

    Job Description

    As the ServiceNow Architect Manager at AbbVie, you will take on a critical hands-on role, driving the technical architecture, development, QA/Testing, and continuous improvement of the ServiceNow platform. This role is essential in aligning ServiceNow’s capabilities with our business processes, Stakeholders, and strategic objectives, ensuring seamless integration across IT, customer service, HR, facilities, security, and manufacturing.

    Responsibilities

    + Lead architecture, development, and governance of the ServiceNow platform.

    + Partner with key leaders across the BTS and BTO organizations to establish governance, design, development and support practices to ensure continuous delivery of value.

    + Define governance models and best practices to maintain high standards for data quality, security, compliance, and performance.

    + Drive the implementation and optimization of solutions across ITSM, ITOM, ITAM, HRSD, CSM, and other modules.

    + Collaborate with cross-functional teams, manage service vendors, and stakeholders to deliver scalable, integrated solutions that meet enterprise needs.

    + Serve as the platform owner, managing the roadmap, feature backlog, and quarterly release planning.

    + Stay current with platform capabilities and industry trends to inform strategic improvements.

    + Champion Agile practices and shifts the organization toward a platform delivery mindset.

    + Thought leader in establishing best practices and automation in continued maturity of ITSM and related toolsets.

    + Platform Maintenance & Upgrades: Oversee the implementation of platform updates, patches, and new releases, ensuring minimal disruption and alignment with organizational needs

    Qualifications

    + Bachelor’s Degree in Computer Science or Computer Engineering

    + 7+ years of experience with developing ServiceNow solutions across platform applications

    + 7+ years of experience with architecting, designing, and implementing ServiceNow systems, solutions, and tools across the Platform

    + Experience with requirements management and Agile development practices

    + Experience in the development of ServiceNow implementation strategies and roadmaps for optimal implementation leveraging best practices

    + Experience with leading development teams (SMPs) providing guidance and mentorship for staff members while sharing experiences

    + Ability to collaborate with project and proposal teams effectively to incorporate ServiceNow solutions and while articulating high-quality implementation plans

    + Bachelor’s degree

    + ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification

     

    Additional Information

     

    Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

     

    + The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

    + We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

    + This job is eligible to participate in our short-term incentive programs. ​

    + This job is eligible to participate in our long-term incentive programs​

     

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    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

     

    AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

     

    US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

    US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

    https://www.abbvie.com/join-us/reasonable-accommodations.html

     

    Salary: $106,500 - $202,500