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Site Reliability Engineer / Production Support
- Charles Schwab (Southlake, TX)
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Your opportunity
In the Schwab Data organization, we are looking for a knowledgeable and curious **mid-level Site Reliability Engineer (SRE)** to join our Platform Engineering & Support (PES) team. The PES team is responsible for maintaining and enhancing the stability, performance, reliability and resiliency of our Operational Data Exchange platforms.
The candidate is expected to have solid experience in Site Reliability Engineering (SRE) industry standards and DevOps best practices. A background in SRE/DevOps, database management, ETL processes, and performance tuning is required. The role will require collaborating closely with production support and development engineers to identify and resolve issues on enterprise applications, databases, and middleware tools.
What you'll do:
+ Participate in communicating and adopting SRE principles across the team.
+ Ensure Data Exchange application availability, security, and integrity across multiple platforms.
+ Implement and manage monitoring systems to track system health and performance.
+ Automate tasks to reduce manual effort and prevent issues.
+ Assist in diagnosing and resolving incidents to minimize system downtime.
+ Manage, monitor, and support SQL Server and Oracle database environments.
+ Troubleshoot database performance issues, including slow queries and indexing problems.
+ **Assist with routine maintenance of production environments – security updates, password rotations, version upgrades, etc.**
+ Leverage platform specific tooling to review execution plans and recommend design changes.
+ Maintain system documentation, best practice procedures, and technical runbooks.
+ Ensure adherence to data governance, security policies, and compliance regulations.
+ Planning for future growth and participating in modernization efforts.
What you have
Must-Have Experience:
+ **A minimum of 3-5 years of recent, hands-on experience in an SRE or DevOps role supporting Production environments.**
+ **Experience setting up pre-prod environments for robust application testing capabilities.**
+ Database platform support proficiency in Microsoft SQL Server and/or Oracle databases.
+ Working knowledge of database performance tuning techniques and administration.
+ Knowledge of CI/CD pipelines and DevOps tools.
+ Strong analytical and problem-solving skills - ability to quickly analyze data to identify key insights.
+ Experience working in an Agile team and related methodologies.
+ A proactive mindset: focus on preventing issues before they occur.
+ Strong problem-solving, analytical, and communication skills are also essential.
Preferred Experience:
+ Software development experience in a distributed environment is helpful.
+ Experience with dev languages such as Python, Java, or C#.
+ Prior experience with change management and problem management tools & processes.
+ Prior working knowledge of JIRA or any related Scrum tools preferred.
+ Knowledge of monitoring and tuning tools such as Foglight, DataDog, Jmeter, etc.
"In addition to the salary range, this role is also eligible for bonus or incentive opportunities."
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.
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Site Reliability Engineer / Production Support
- Charles Schwab (Southlake, TX)