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Employment Type:

Full time

Shift:

Evening Shift

Description:

Schedule: Full-Time (40 hours/week) **

Shift: Evenings (3pm-11pm)

Nazareth Hospital a member of Trinity Health, Mid-Atlantic, is looking for a Lead Patient Access Representative to join our ED team!

Schedule:

Full Time, 40hrs/wk evening shift 3p-11p. Expectations for flexibility to cover other shifts, work assigned weekends and holidays as needed or assigned

:

Colleagues assigned as Lead Patient Access Representatives are the primary subject matter expert, super user, trouble shooter, and problem solver for the staff in the areas to which they are assigned. They serve as a preceptor to new staff members as assigned, and mentor and train colleagues as needed. In the absence of Patient Access Management, they serve as the "go to person" for the areas to which they are assigned.

+ Greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral.

+ Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required.

+ Responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.

+ Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Requirements:

+ HS diploma or equivalency (Required)

+ Three (3) years Customer Service experience in a healthcare environment, which includes one (1) year as a Patient Service Representative

+ Associate degree, one (1) year as a Patient Service Representative

+ Experience using a computerized medical registration system

+ Medical terminology and insurance knowledge

+ Experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payor eligibility systems

_We offer a competitive salary and comprehensive benefits including:_

+ Medical, Dental, & Vision Coverage

+ Retirement Savings Program

+ Paid Time Off

+ Tuition Reimbursement

+ Free Parking

+ And more

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran