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Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

+ Maintains professional and positive relationships with all clients

+ Handling customer concerns as well as identifying and resolving their concerns

+ Developing and maintaining the existing product knowledge

+ Establishing and maintaining new and established client relationships

+ Assist Account Executive in preparing in‐service presentations to new clients

+ Assist Account Executive in preparing full account set up in LIS, contact relation management

+ systems and client supply management systems based on proposal of services

+ Assists in creating, reviewing and maintaining all client test requisitions

+ In cooperation with the Quality Department, assists in resolving client complaints by

+ investigating problems, developing solutions, preparing reports and making recommendation to management

+ Coordinating shipping programs and managing delivery of company products and services

+ Assists in maintaining Client contracts and agreements

+ Assists in billing activities such as billing review, updates, client inquiries and the billing of ancillary services such as logistics and supplies

+ Performs duties in compliance with all applicable regulatory and accrediting agencies

+ Supervises the Laboratory Service Coordinators and Account Specialists

+ Monitor and report to executive leadership client satisfaction data on daily client communication activities

+ Provide guidance and leadership in client operational systems such as logistics, client supplies, electronic order entry, electronic result delivery and send out test strategies

+ Supports Eurofins DPT’s business philosophy, leadership values and ethics

+ In order to meet Eurofins DPT’s quality policy and objectives, all employees are expected to meet basic expectations of Eurofins DPT’s quality management system including, but not limited to good workmanship, adherence to standard operational procedures, training, good documentation practices, and accurate recordkeeping.

MINIMUM EDUCATIONAL REQUIREMENTS

+ High School Diploma

+ Bachelor of Science or Business Administration degree preferred

WORK EXPERIENCE & SKILLS REQUIREMENTS

+ Pleasant and exceeding personality

+ Excellent internal and external customer service skills

+ Able to meet fixed deadlines and manage under pressure

+ Excellent verbal and written communication skills

+ Positive individual and a hard worker

+ Able to build and deliver presentations

+ Knowledge of sales promotion and advertising techniques

+ Good computer application skills such as Microsoft Word, Excel, PowerPoint etc.

+ Able to persuade and convince others

+ Willingness to travel

POTENTIAL ENVIRONMENTAL FACTORS

+ This laboratory carefully maintains all hazardous materials. All employees must abide by

+ Eurofins DPT’s Safety and Exposure procedures. This includes using the provided safety clothing and equipment.

+ For a list of potential chemical hazards, see appropriate SDS sheet.

Compensation:

+ $40,000 - $60,000

Schedule:

+ Monday - Friday 8:00am - 4:30pm

What we offer:

+ Excellent full time benefits including comprehensive medical coverage, dental, and vision options

+ Life and disability insurance

+ 401(k) with company match

+ Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.