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Director Site Operations

Location:

Sacramento, CA, US, 95834

Requisition ID: 17074

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .

Overview

The Director of Site Operations will act as a primary liaison between IGT California and the California Lottery. This role is responsible for overseeing all aspects of account management, including business operations, best practices, day-to-day efficiencies, and strategic planning and execution. This Director will provide business leadership for all major California initiatives and software system deliveries, working closely with other business units to ensure alignment.

A key focus of this role is to maintain uninterrupted service across all back office, player, retail, and application systems by participating in change management activities, monitoring contractual SLAs, and driving incident management best practices as necessary.

The ideal candidate will demonstrate strong leadership, effective collaboration with cross-functional teams, and the ability to delegate and prioritize assignments efficiently. Success in this position requires a dynamic individual with a deep experience in regulated environments and high-volume transaction systems, while upholding the highest standards of compliance and security.

**Location:** This is a hybrid role located in our Sacramento, CA office.

Responsibilities

Site Operations

+ Day to day site operations, including Communications, Operations, Information Technology, Field Services, Retailer Services and Reporting & Analysis.

+ Lead site efforts to develop and improve operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources.

+ Ensure efficient daily production of systems to include software and hardware changes and serving as client liaison. Perform verification that the test process has been performed correctly, analyze results and recommend test process improvements.

+ Respond accordingly during system incidents to minimize service disruption and financial penalties.

+ Ensure adherence to prescribed schedules and operating policies and procedures. Provide input on the development of procedures and control mechanisms to improve operations and reduce operational errors.

+ Update, maintain and test the site Disaster Recovery Plan. Lead risk management and business continuity planning efforts.

+ Work with Site Contract Manager to ensure contractual obligations are being met.

+ Investigate incidents in the production environment, manage incident reports and other follow up items as required by the contract or customer request.

+ Implement and monitor KPIs to evaluate operational performance and identify areas for improvement.

Relationship

+ Collaborate with audit, engineering, compliance, product, and client services teams to ensure seamless delivery of projects and services.

+ Manage vendor relationships, procurement processes, and third-party technology integrations.

+ Serve as a liaison with external stakeholders, including lottery commissions and government agencies, to ensure contractual and regulatory alignment.

Leadership

+ Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and continuous improvement.

+ Lead operational planning and execution to support the growth and efficiency of lottery technology solutions.

+ Oversee staffing, training, and performance management within the operations department.

Qualifications

+ Bachelor’s degree in Business Administration, Operations Management, Computer Science, or related field.

+ 10+ years of progressive experience in operations, with at least 5 in a leadership role within a technology or gaming environment.

+ Advanced knowledge of datacenter operations including infrastructure design, system administration, network management, and security controls.

+ Advanced knowledge of technical systems utilities used to diagnose and identify hardware and software problems and failures.

+ Proven leadership skills with the ability to manage diverse teams across multiple locations.

+ Excellent organizational, analytical, and decision-making abilities.

+ Project management experience a plus.

Preferred Attributes:

+ Experience working with or within state/national lottery systems.

+ Ability to thrive in a fast-paced, highly dynamic industry.

+ Strong communication and stakeholder management skills.

Keys to Success

+ Building collaborative relationships

+ Decision making

+ Drive results

+ Foster innovation

+ Personal energy

+ Self-leadership

\#LI-BK1

_IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._

_At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $85,000 - $200,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable._

_Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements._

_All IGT employees have a role in information security. Annual training will be assigned and required as appropriate._

_IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit_ _www.igt.com_ _._