"Alerted.org

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Director Product Management Managed Security Services leads the strategy, development, and full lifecycle management of Lumen’s Managed Security Services (MSS) product portfolio. This role focuses on delivering scalable, repeatable, and high-value security solutions — such as EDR, AMDR, CWP, and SOC-as-a-Service — through a managed services model aligned with Lumen’s broader network and cloud ecosystem. Reports to VP, Product Fabric Solutions and collaborates closely with Security Operations, Engineering, Compliance, Sales, and the Global Customer Success teams to ensure secure, compliant, and customer-centric service delivery. Acts as a key driver of Lumen’s mission to protect enterprise customers through proactive, intelligent, and outcome-based managed security offerings.

The Main Responsibilities

+ Owns the vision, strategy, and roadmap for Lumen’s MSS portfolio.

+ Designs security as a service offerings that are operationally sound, customer-ready, and aligned to Lumen’s delivery frameworks, portals, and platforms.

+ Partners with Engineering and Operations to build automated, cloud-native, and AI-enhanced security services integrated with SIEM/SOAR platforms and threat intelligence feeds.

+ Ensures MSS offerings integrate tightly with Lumen’s Managed Network Services (MNS) portfolio — particularly around SD-WAN, SASE, and edge/cloud security convergence.

+ Collaborates with Compliance and Legal teams to ensure services support industry-specific regulatory requirements (e.g., FedRAMP, HIPAA, PCI-DSS) and customer audit-readiness.

+ Develops and maintains service definitions, SLAs, onboarding playbooks, and runbooks to support delivery excellence and operational scale.

+ Engages with Sales Engineering and Solution Architects to develop prescriptive service design patterns and guide strategic customer opportunities.

+ Owns portfolio financials, including managed service attach rates, ARR growth, cost-to-serve, margin targets, and retention.

+ Provides training and enablement for go-to-market teams, including service positioning, pricing, and competitive differentiation.

+ Delivers executive-level presentations and business cases to support ongoing investment, roadmap acceleration, and service innovation.

What We Look For in a Candidate

Experience

+ 10+ years in cybersecurity or IT services, with direct experience building or managing managed security services

+ Strong working knowledge of SOC operations, MDR models, SIEM/SOAR platforms, SASE architecture, and third-party threat feeds

+ Demonstrated experience in designing and commercializing managed services for enterprise or public sector clients

Education

+ Bachelor’s Degree in Cybersecurity, Engineering, Computer Science, or related field; MBA or advanced technical degree preferred

Other Job Requirements

+ Ability to translate technical capabilities into customer-facing services with clear value propositions

+ Experience with compliance-driven environments and regulatory-aligned service design

+ Strong understanding of SLAs, service architecture, and operational delivery models (e.g., ITIL)

+ Excellent financial acumen including experience with pricing models, margin analysis, and business case development

+ Capable of leading cross-functional and matrixed teams across product, engineering, operations, and sales

+ Strong communication and stakeholder engagement skills

+ Travel: ~10% as required for customer, partner, or internal alignment

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

What to Expect Next

\#LI-JS1

Requisition #: 338091

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

05/08/2025