• Technical Writer II

    Emory Healthcare/Emory University (Atlanta, GA)


    Overview

     

    Be inspired. Be rewarded. Belong. At Emory Healthcare.

     

    At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

     

    + Comprehensive health benefits that start day 1

    + Student Loan Repayment Assistance & Reimbursement Programs

    + Family-focused benefits

    + Wellness incentives

    + Ongoing mentorship, _development,_ and leadership programs

    + And more

    Description

    The Technical Writer II serves a key role in the Emory Digital Academy by building upon the foundational responsibilities of the Technical Writer I position. This role involves advanced technical research, content creation, and project management, with a focus on delivering visually engaging, accessible, and effective documentation and instructional materials. The Technical Writer II partners closely with internal teams and end users to continuously improve the quality and usability of training content delivered across multiple platforms and modalities.

    RESPONSIBILITIES:

    Technical Research:

    + Gain moderate levels of subject matter expertise in documented tools and technologies to better translate technical content.

    + Serve as a subject matter expert (SME) for other writers and contributors on specific content areas.

    Content Creation:

    + Produce high-quality documentation including screenshots, flowcharts, and graphics.

    + Apply media design strategies to ensure that instructional content is visually appealing and effectively communicated.

    + Incorporate innovative formats and interactive modalities to enhance user engagement.

    Content Management:

    + Deliver content across multiple platforms using various tools and technologies.

    + Maintain an ongoing feedback loop program to gather user input and make continuous improvements to documentation.

    Project Management:

    + Manage training and documentation projects to ensure successful implementation aligned with business goals and timelines.

    + Quality Standards:

    + Maintain and support the revision of documentation quality standards. Participate in content peer reviews, workgroups, and editorial quality processes.

    + Use data from various sources to influence decisions on documentation improvements and strategies.

    Minimum Qualifications

    + Bachelor's degree in a related field

    + 5+ years of experience as a Technical Writer or similar role involving creation of instructional guides, tip sheets, and user-focused documentation.

    + Skills & Tools Strong technical research and analytical skills.

    + Advanced writing, editing, and proofreading skills.

    + Proficiency with Microsoft Office and content development tools such as Vyond, Canva, SharePoint, and Figma.

    + Ability to manage multiple projects and deliverables.

    + Strong visual and instructional design sensibility.

     

    Additional Details

     

    Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

     

    Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

     

    Connect With Us!

     

    Connect with us for general consideration!

     

    **Division** _Emory Healthcare Inc._

    **Campus Location** _Atlanta, GA, 30322_

    **Campus Location** _US-GA-Atlanta_

    **Department** _EHI_DIG Digital Operations_

    **Job Type** _Regular Full-Time_

    **Job Number** _146652_

    **Job Category** _Information Technology_

    **Schedule** _8a-4:30p_

    **Standard Hours** _40 Hours_

    **Hourly Minimum** _USD $41.16/Hr._

    **Hourly Midpoint** _USD $55.57/Hr._

     

    Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.