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Job Description

Manage the complete lifecycle of software assets, including acquisition, deployment, maintenance, renewals, and decommissioning.

Track and manage software license entitlements, usage, and compliance using ServiceNow SAM Pro.

Maintain and regularly update an approved software repository to ensure organizational standards and software hygiene.

Ensure all software assets and entitlements are accurately recorded and continuously reconciled across systems.

Author and maintain clear, detailed Standard Operating Procedures (SOPs) and contribute to a robust knowledge base to support internal software asset management processes.

Support software license audits and ensure alignment with vendor agreements and organizational policies.

Collaborate with procurement, legal, security, IT operations, and business stakeholders to align licensing strategies, resolve issues, and support planning for renewals or new acquisitions.

Analyze license usage trends to identify cost-saving opportunities such as reclamation or consolidation.

Generate reports and dashboards within ServiceNow to support internal audits, compliance checks, and executive briefings.

Support software deployment teams with license validation, version tracking, and distribution governance.

Train stakeholders and end users on software asset management policies and ServiceNow processes.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

3 to 5 years of experience in Software Asset Management, Software Licensing, or IT Asset Management with a software focus.

Minimum 2 years of hands-on experience with ServiceNow SAM Pro, including license models, entitlements, and reconciliation processes.

Strong understanding of various software licensing models (perpetual, subscription, SaaS, enterprise agreements, etc.).

Experience maintaining software catalogs, license entitlement records, and compliance documentation.

Experience creating and maintaining SOPs and internal knowledge documentation.

Familiarity with federal procurement and IT governance practices is preferred.

Experience with ITIL-based processes for asset and configuration management is a plus.

Advanced knowledge of ServiceNow Software Asset Management (SAM Pro).

Proficient in Microsoft Excel, including functions for license reconciliation and reporting.

Familiarity with software discovery tools and license tracking utilities.

Experience with tools related to contract/license management is a plus.

Active Public Trust clearance or ability to obtain one.

Ability to work on-site full-time in the Washington, D.C. area.

No travel required (0%).

Strong organizational skills and commitment to accuracy and compliance. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].