• ITSM Automations Engineer

    Insight Global (Cary, NC)


    Job Description

    The ITSM Automations Engineer is responsible for designing, developing, and maintaining integrations and automation solutions across ITSM platforms. This role will focus on streamlining workflows, enhancing customer knowledge base automation, and optimizing IT service processes by leveraging tools such as JIRA Bot, Workato, Azure Foundry AI, and other automation platforms. The ideal candidate has a strong background in automation engineering, IT service management (ITSM), and system integrations, ensuring seamless interactions between ITSM tools and enterprise applications.

    Key Responsibilities

    Develop and maintain automated workflows, integrations, and custom solutions across ITSM platforms.

     

    Optimize customer knowledge base automation utilizing JIRA Bot and custom-built tools.

     

    Implement low-code/no-code automation solutions using Workato, Azure Foundry AI, and similar platforms.

     

    Work closely with ITSM, DevOps, and software development teams to ensure scalability, security, and efficiency of automation solutions.

     

    Design and maintain API integrations between ITSM tools, enterprise applications, and third-party services.

     

    Monitor automation performance, troubleshoot issues, and improve system efficiency.

     

    Collaborate with IT teams to enhance self-service capabilities through intelligent automation.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    5+ years of experience in automation engineering, and ITSM

     

    Proficiency in automation platform Workato

     

    Experience with JIRA Service Management and/or ServiceNow

     

    Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks.

     

    Familiarity with low-code/no-code automation platforms and their best practices. Experience working with AI-driven automation tools.

     

    ITIL v4 or ITSM-related certifications.

     

    Background in cloud platforms (Azure, AWS, or Google Cloud) and DevOps principles. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].