• OS&D Coordinator

    Hirschbach Motor Lines (Dubuque, IA)


    The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.

    Schedule:

    Friday - Monday: 10 hour shifts; 6am - 5pm

     

    or

     

    Thursday - Sunday: 10 hour shifts; 6am - 5pm

     

    What you will be doing!

     

    + Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.

    + Communicating with the Claims Administrator for actual or potential cargo claims.

    + Creating and maintaining claim files for OS&D issues.

    + Entering claim information into the AS400.

    + Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.

    + Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.

    + Other duties as assigned by management.

    Talent Requirements:

    + Experience with MS Office Suite, including Word, Excel and PowerPoint

    + Excellent oral and written communications skills

    + Ability to get detailed information during a time of crisis

    + Ability to effectively prioritize functions continuously

    + Previous industry experience using AS400 is preferred

    Perks & Benefits:

    + Opportunity to earn bonus incentives!

    + Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!

    + 120 hours of PTO on your first day!

    + 160 Work From Home Hours after 1 year of service

    + 401 (k)

     

    About us!

     

    •For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.

     

    In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.

     

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