• 8.0 hr Help Desk Technician

    Bethlehem Central School District (Delmar, NY)


    + Receives requests via telephone, e-mail, facsimile, mail, and in person for the support services provided by Division of Information Services;

    + Reviews and resolves computer software and hardware problems of users;

    + Logs requests for technical support into a computer, forwards requests as necessary;

    + Troubleshoots routine and standard personal computer problems, and provides prescribed technical assistance if applicable;

    + Answer telephones and direct calls as necessary;

    + Installs personal computers and peripheral equipment as necessary;

    + Installs/Re-installs personal computer operation systems as necessary;

    + Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs;

    + Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software;

    + Maintains computerized files regarding the use of the divisions’ services by other departments and sends billing statements to those departments;

    + Meets with departments to provide technical assistance regarding departmental specific software, and acts as a liaison between the department and the vendor/manufacturer of the third party software in cases of vendor required support and defective software/hardware;

    + Maintain support documentation, files and records, as necessary.

    Job Qualifications

    MINIMUM QUALIFICATIONS:

    TRAINEE LEVEL: EITHER:

    + Graduation from a New York State or regionally accredited college or university with a Bachelor’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field; OR,

    + Graduation from a New York State or regionally accredited college or university with an Associate’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field and six (6) months full-time paid experience as a computer technician; OR

    + Graduation from high school or possession of a high school equivalency diploma and one (1) year full-time paid experience as a computer technician.

    JOURNEY LEVEL:

    Graduation from high school or possession of a high school equivalency diploma and either:

    + Possession of A+ certification and six (6) months full-time paid experience as a computer technician; OR, Two (2) years full-time paid experience as a computer technician.

     

    Position Start Date:06/09/2025

     

    Application Deadline:05/15/2025

     

    Civil Service Title: HELP DESK TECHNICIAN

     

    Job Number: 25-26 102