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Job Description

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Enterprise Bus Applications

**Work Type:** Full Time (Total FTE between 0.9 and 1.0)

**Shift:** Shift 1

**Work Schedule:** 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $50.68 - $85.14 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Manager, Corporate Workforce Management Team (WFM) is responsible for the implementation, enhancement, and optimization of Corporate WFM and Corporate System(s). The position manages personnel, projects and activities related to the assigned areas of the team and ensures ongoing system capabilities and adequate support of the WFM applications. The manager will provide direction, guidance, and mentorship to those who develop, operate, and support the WFM applications platforms. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:

•Bachelor’s in Computer Science, Information Systems, or related discipline and seven to eight (7-8) years of experience leading corporate business system application deployments is preferred. Eight to ten (8-10) years of experience leading corporate WFM application deployments will be accepted in lieu of a Bachelor’s.

•At least one year of leadership responsibility.

•Broad knowledge of the field with proven leadership skills.

•Excellent communication skills.

•Ability to analyze and implement processes to enhance customer experience or IS operations.

•Good foundation in basic computer skills; command of common office tools (e.g. Microsoft Office Suite, Visio, e-mail).

•High level knowledge of WFM and Business Systems.

•Experience successfully delivering technology projects.

Responsibilities:

•Work in direct collaboration with several cross-functional leaders to support objectives.

•Responsible for vendor management and vendor relationships in order to support objectives.

•Collaborate on the strategy for platforms functionality, configuration, partnerships, and external relationships.

•Ensure delivery of products that enable business value.

•Proactively seek cost savings.

•Ensure that the WFM application a team adheres to departmental application and operational standards.

•Support the continuous improvement of Rush’s corporate systems to increase effectiveness and efficiency, as well as to improve our customers’ experience.

•Maintain metrics based on overall business objectives and report performance status.

•Provide appropriate level of business acumen, technical and functional skills to understand initiatives and related services required.

•Identify opportunities for improvement in the usage of corporate applications to the user community and work with leadership to present and prioritize those ideas through application roadmaps.

•Assist in the development and maintenance of system roadmaps that align with overall strategy and business stakeholders’ initiatives.

•Collaborate to develop and deploy strategies for resourcing, demand management, lifecycle management, user engagement, and communication.

•Collaborate with to provide guidance and planning for application and technology upgrades by keeping up to date on technology, specifically for the area of responsibility.

•Provide evaluation of feasibility of user requests based on understanding of user requirements for changes or enhancements to enterprise systems and related interfaces.

•Assigns and coordinates resources to meet group goals.

•Balances needs for support, maintenance, and administrative tasks with projects.

•Proactively monitors group portfolio of projects; works with project and technical leads to identify and resolve risks and issues.

•Broad understanding of IS functions and Rush business areas.

•Special knowledge of the related Rush Corporate business areas.

•Interacts with customers and builds relationships and builds a positive and productive relationship with specific customer group(s).

•Responsible for hiring, firing, performance appraisals, and pay reviews.

•Member of Incident Manager department rotation.

•Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Position** Mgr Corporate Workforce Management Team

**Location** US:IL:Chicago

**Req ID** 17781