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Description We are looking for a dedicated and personable Customer Service Representative to join our team in Richmond, Virginia. As a key point of contact for the community, you will assist residents with inquiries and provide accurate information about local government services. This is a long-term contract position offering the opportunity to make a meaningful impact in public service.

Responsibilities:

• Respond to inquiries from residents regarding government services, programs, and policies in a timely and detail-oriented manner.

• Guide individuals through government processes, ensuring their concerns and requests are addressed effectively.

• Collaborate with various departments to gather accurate information and provide thorough answers to customer questions.

• Stay informed about local government initiatives, policies, and updates to better assist the community.

• Handle sensitive information with confidentiality and discretion, maintaining trust with constituents.

• Utilize computer systems to input, update, and track customer information and requests.

• Provide clear and concise communication, both in person and via phone or email, to resolve issues and enhance customer satisfaction.

• Deliver exceptional service while managing a high volume of inquiries and maintaining a positive demeanor. Requirements • Previous experience in customer service, ideally within a government or public service environment.

• Strong verbal and written communication skills to effectively interact with diverse community members.

• Excellent problem-solving abilities and attention to detail when addressing customer needs.

• Ability to manage sensitive information with a high degree of confidentiality.

• Proficiency in basic computer applications, with a willingness to learn and adapt to new systems.

• Availability to work standard business hours, with occasional flexibility for evenings or weekends as required.

• Demonstrated ability to stay organized and handle multiple tasks efficiently in a fast-paced setting. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .