• Help Desk I

    Robert Half Technology (Coconut Creek, FL)


    Description

    Position Summary:

    We are seeking a reliable and customer-focused Help Desk Technician I to provide first-level technical support for end-users. This role is responsible for answering help desk requests, troubleshooting hardware and software issues, and escalating more complex problems to higher-level support staff. It’s an excellent opportunity for someone looking to start their career in IT.

    Key Responsibilities:

    + Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.

    + Provide basic troubleshooting for hardware, software, network, and printer issues.

    + Log, track, and document all incidents and service requests using the help desk ticketing system.

    + Assist with password resets, account unlocks, and user access requests.

    + Guide users through step-by-step solutions and technical instructions in a professional manner.

    + Install, configure, and update desktop and laptop hardware and software under supervision.

    + Escalate unresolved issues to Tier II/III support teams as necessary.

    + Maintain inventory of IT assets and perform routine system checks.

    + Support onboarding and offboarding by preparing and reclaiming IT equipment.

    + Follow standard procedures for proper escalation of unresolved issues.

    Requirements

    Qualifications:

    + High school diploma or equivalent (Associate’s or Technical degree in IT preferred).

    + 0–2 years of experience in a help desk, technical support, or customer service role.

    + Basic understanding of Windows OS, Microsoft Office Suite, and common desktop applications.

    + Familiarity with help desk ticketing systems and remote support tools (e.g., TeamViewer, Remote Desktop).

    + Strong communication and interpersonal skills.

    + Ability to work independently and manage multiple tasks in a fast-paced environment.

    + Willingness to learn and grow in a technical environment.

    Preferred Skills (Not Required but a Plus):

    + Basic knowledge of Active Directory, Exchange, and Office 365 administration.

    + CompTIA A+, Network+, or other IT certifications.

    + Experience working with service management frameworks such as ITIL.

     

    Apply today for immediate consideration!

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .