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Description

We are looking for an experienced Service Delivery Manager to oversee the operations of our global service desk in Seattle, Washington. This role is crucial to ensuring the delivery of exceptional IT support services for both internal teams and external clients. The ideal candidate will bring strategic leadership, a deep understanding of IT service management, and a commitment to driving team success and growth.

Responsibilities:

Bilingual in English and Spanish required

• Lead and manage global service desk teams across diverse regions to ensure consistent and high-quality IT support.

• Develop and implement IT service management strategies aligned with organizational goals and client needs.

• Oversee day-to-day service desk operations while balancing long-term strategic initiatives.

• Foster team development by providing resources, guidance, and mentorship to achieve individual and collective objectives.

• Monitor and optimize service delivery performance metrics to ensure operational excellence.

• Collaborate with cross-functional teams to enhance service desk processes and workflows.

• Manage budgets and billing functions related to service delivery operations.

• Utilize the ServiceNow platform for development, implementation, and optimization of ITSM solutions.

• Act as a role model to inspire and elevate team performance, aligning with organizational values.

• Drive continuous improvement initiatives to enhance service quality and efficiency.

M/D/V

401K 4% match

ST/LT Disability

PTO 3 weeks 10 holidays Sick time

Requirements • Minimum of 7 years of experience in IT service management or service delivery leadership roles.

• Strong expertise in ITIL frameworks and their practical application.

• Proficiency in ServiceNow platform development, implementation, and ITSM modules.

• Demonstrated ability to manage budgets and oversee billing processes.

• Excellent communication skills to effectively interact with global teams and stakeholders.

• Proven experience in leading and mentoring diverse teams across multiple regions.

• Strategic thinking and problem-solving capabilities to drive service delivery improvements.

• Familiarity with tools and methodologies for optimizing workflows and processes. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .