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Description We are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will provide technical support and troubleshoot issues related to both Mac and Windows operating systems, as well as various software applications. This position is based in New York, New York.

Responsibilities:

• Deliver technical assistance for O365 applications, including Teams and Outlook, ensuring seamless functionality for end users.

• Provide support and troubleshooting for Mac and Windows operating systems, with a focus on resolving hardware and software-related issues.

• Assist with the deployment, configuration, and management of Apple devices and other computer hardware.

• Utilize Active Directory for user account management, password resets, and access control.

• Set up and maintain Citrix and Cisco technologies to ensure secure and reliable connectivity.

• Support Android devices, including troubleshooting and configuration tasks.

• Collaborate with team members to identify and resolve technical issues efficiently.

• Manage and implement configuration changes to optimize system performance.

• Conduct hardware and software deployments as needed, ensuring proper installation and functionality. Requirements • Hands-on experience with Mac computers and Windows operating systems.

• Proficiency in supporting and troubleshooting O365 applications, including Teams and Outlook.

• Familiarity with Apple devices, including configuration and deployment processes.

• Knowledge of Active Directory for user and access management.

• Experience with Cisco and Citrix technologies.

• Ability to support and configure Android devices.

• Strong understanding of computer hardware and configuration management.

• Excellent problem-solving skills and ability to work effectively in a team environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .