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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Sr. Analyst, Process Excellence will be responsible for developing, managing, and optimizing data-driven insights to support the Operational Excellence Program. This role will work closely with the Process Excellence Managers (Green, Black, and Yellow Belts), Program Manager, and leadership teams to track root cause analysis (RCA) outcomes, operational efficiency improvements, and compliance trends. The analyst will design executive dashboards, operational scorecards, and reports to ensure real-time visibility into issue resolution, process performance, and governance outcomes. Additionally, they will support data storytelling and visualization efforts, ensuring RCA findings translate into actionable business intelligence.

Dashboard Development & Data Visualization

+ Design and maintain interactive dashboards tracking RCA submissions, resolutions, and process improvement metrics.

+ Develop executive-level reports summarizing RCA trends, compliance risks, and operational inefficiencies.

+ Create data visualizations in Power BI, Tableau, or Excel to support leadership decision-making.

KPI Management & Performance Tracking

+ Establish performance tracking frameworks for compliance adherence, operational efficiency, and RCA outcomes.

+ Monitor and analyze audit results, process improvement initiatives, and workforce performance metrics.

+ Work with Quality & Audit and COE teams to ensure alignment on success metrics.

Data Analysis & Root Cause Support

+ Provide quantitative support for RCA investigations, identifying patterns and trends in audit failures, operational errors, and clinical decision-making issues.

+ Conduct trend analysis on issue submissions, RCA resolutions, and process breakdowns to pinpoint systemic problems.

+ Collaborate with Process Excellence Managers to define data-driven solutions for process optimization.

Governance & Reporting Support

+ Assist in preparing materials for bi-weekly VP/SVP issue escalation calls and monthly Quality & Audit Review Board meetings.

+ Support the Program Manager in maintaining reporting cadences and governance documentation.

+ Provide ad hoc data analysis for executive leadership to support decision-making.

Required Qualifications

Experience:

+ 3-5+ years of experience in reporting, data analysis, or business intelligence.

+ Experience working in payer healthcare, Utilization Management (UM), Care Management (CM), or clinical operations preferred.

+ Strong knowledge of compliance and quality reporting requirements (CMS, NCQA, URAC, payer performance metrics).

Technical & Process Skills:

+ Proficiency in Power BI, Tableau, SQL, Excel (advanced), or other reporting tools.

+ Experience with data visualization, trend analysis, and KPI development.

+ Strong analytical background with the ability to interpret complex datasets and translate findings into business insights.

Leadership & Soft Skills:

+ Excellent communication skills, with the ability to present findings to executives and non-technical stakeholders.

+ Strong attention to detail and problem-solving mindset.

+ Ability to manage multiple reporting projects in a fast-paced environment.

Preferred Qualifications

+ Experience working with payer healthcare data, UM/CM performance tracking, or regulatory compliance metrics.

+ Knowledge of process improvement methodologies (Lean, Six Sigma, RCA frameworks).

+ Prior experience supporting audit teams, compliance monitoring, or operational performance tracking.

Education

+ Bachelor’s degree required, preferably in Data Analytics, Business Intelligence, Healthcare Informatics, Operations Management, or a related field.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.