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Butler Machinery is looking for an Ag Technical Communicator to provide technical assistance to service, parts, sales, and our warranty departments. Our ideal candidate enjoys working with others, is mechanically minded, is comfortable providing feedback to suppliers, and is knowledgeable about Ag equipment. If you are a current technician looking for a change or somebody who feels like this is just what they have been looking for, apply today!

We have a generous pension plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket.

Responsibility:

+ Receive phone/email questions from the service department to provide guidance in the troubleshooting of product problems.

+ Monitor product issues to identify repetitive failures in a specific system or component and provide all details of the failure to the supplier seeking resolution then communicating resolution to service.

+ Work with BMC warranty department, enhancing supplier warranty and goodwill recovery.

+ Prepare and publish knowledge articles (TC Notes) informing associates of particular issues and their resolution by writing processes, preparing images.

+ Work with BMC and supplier Technical Training departments, focusing on technical training needs and processes.

+ Review product support programs from suppliers to determine accuracy and work process to limit dealer costs in implementing, then publishing.

+ Review supplier parts and service information for missing/incorrect information, then notify the supplier of needed corrections.

+ Works within and promotes the vision, mission, and values of BMC.

+ Performs other duties as assigned.

Qualifications

+ A minimum of a two-year degree or equivalent experience and training is preferred.

+ Basic machine maintenance and operation are preferred.

+ Proficiency in the repair and diagnostics of equipment and its systems is preferred.

+ Must be able to be insurable under the BMC Driving Policy.

+ Ability to work and drive in adverse weather conditions.

+ Basic electrical and hydraulic systems design skills.

+ Basic Microsoft Office suite usage skills.

+ Proficient operation of supplier diagnostic tools and service-related documentation processes.

+ Good verbal and written communication skills.

+ Problem solving and "best practice" decision-making skills.

+ Personal skills for working in a team environment focus on "The Big Picture" approach versus individual or departmental view.

+ Knowledge of electrical, hydraulics, engine, and powertrain theory.

+ Product knowledge pertaining to the function, operation, and maintenance.

+ Technical writing ability.

+ Time management.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

+ 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

+ Health Insurance – 3 plan options

+ Health Savings Account – Employer contribution up to $1,300/year

+ Dependent Care Flex Spending Account

+ Dental Insurance – 2 plan options

+ Vision Insurance

+ Basic Life/AD&D and Supplemental Life Insurance

+ Employer paid Short-Term Disability Coverage – 60% of base pay/salary

+ Long-Term Disability Coverage

+ Maternity / Paternity Benefits

+ Holidays

+ Paid Time Off (PTO)

+ 401(K) Plan

+ Employee Assistance Program (EAP) – including Health Coaching

+ SmartDollar – employer paid financial planning program

+ Legal Shield/ID Shield products

+ Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability

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