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Adecco is assisting one of their top clients with their search for an HR Service Center Representative in Marlborough MA area.

This role is paying $23.15/hr. and is remote. MUST reside in Marlborough area!

9-5pm shift with the majority of the day on the phone.

JOB SUMMARY FOR HR Service Center Representative:

Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with organization, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system. Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting a good level of customer service.

Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).

Assists Associates and Managers navigating through HR systems.

Documents summary details of calls and processing in case management system.

Escalates/partners on complex issues as required.

Complies with all business, state, city, and federal regulations including ERISA and legislative Sick Policies.

Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.

Cross-trains to support business needs.

Performs accurate and timely processing of HR transactions in HCM system.

Skills needed for HR Service Center Representative

Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation.

Ability to multi-task and work in a fast-paced environment.

Strong communication, organizational and interpersonal skills.

Exceptional customer service and follow-through skills.

Ability to maintain confidentiality and apply privacy requirements.

Proficient in Microsoft Office (specifically Excel, Word, and Outlook).

Knowledge of HR policies, procedures, and systems.

Experience with handling difficult callers/situations.

The pay rate for the HR Service Center Representative is $23.15/hr. As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in this HR Service Center Representative role **APPLY NOW** for instant consideration!

**Pay Details:** $23.15 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance