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PUBLIC RESPONSE DISPATCHER I

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PUBLIC RESPONSE DISPATCHER I

Salary

$54,648.00 - $73,644.00 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

J2450K

Department

SHERIFF

Opening Date

05/01/2025

+ Description

+ Benefits

+ Questions

Position/Program Information

TYPE OF RECRUITMENT

We welcome applications from anyone.

FILING PERIOD

The application filling period will begin on Friday, May 02, 2025 AT 8:00 A.M. (PT) – Continuous

We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.

EXAM NUMBER:

J2450K

REPOSTING INFORMATION

THIS ANNOUNCEMENT IS BEING REPOSTED TO OPEN THE APPLICATION FILING PERIOD, UPDATE SALARY, UPDATE SPECIAL REQUIREMENT INFORMATION, UPDATE EXAMINATION CONTENT, UPDATE APPLICATION AND FILING INFORMATION, AND UPDATE THE SUPPLEMENTAL QUESTIONS.

JOIN OUR TEAM!

Check Out Our Outstanding Benefits!

Los Angeles County offers one of the strongest public-sector benefits packages in the nation:https://hr.lacounty.gov/benefits/

Why work for us?

With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the nation. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate in order to reach your fullest personal and professional potential.

DEFINITION

Receives training and practical experience in receiving and responding to calls for emergency and non-emergency assistance and in dispatching law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.

CLASSIFICATION STANDARDS

Positions allocable to the Public Response Dispatcher series are restricted to the Fire and Sheriff's Departments. Positions allocable to this entry-level class receive classroom and closely supervised on-the-job training from journey-level public response dispatchers. The work performed is of a progressively responsible nature and of broadening scope as capabilities develop until complete familiarity with all phases of the operation is gained. Immediate technical and administrative supervision is provided by a shift Supervising Public Response Dispatcher in the receipt and transmission of multiple, simultaneous messages via keyboard-controlled, computer-driven video display consoles. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment in initiating and coordinating responses to situations that may affect the lives and safety of the public, law enforcement, and other emergency services personnel. Incumbents in this class are required to serve a one-year probationary period.

Essential Job Functions

What will I do as a Public Response Dispatcher I?

Transmits and receives coded and conventional messages to and from Sheriff’s stations and administrative, investigative, and patrol units via voice and digital communications.

Differentiates between routine, priority, and emergency messages and initiates or follows through on responses or advises supervisory personnel as required.

Evaluates, selects, and acts upon the most urgent multiple messages received from field units and re-establishes contact with bypassed units in order of apparent urgency.

Expedites emergency radio traffic between stations and field units by coordinating assistance response of personnel and equipment through the selection and utilization of communication channels that best meet the needs of the specific situation.

Upon the request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and monitor to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property.

Analyzes the response for compatibility with the request and relays it to the requesting field unit.

Enters unit responses and clearances into the Sheriff’s Computer Aided Dispatch System.

Operates computerized telephone equipment at the Sheriff’s Communication Center, which enables the Sheriff’s Communication Center to maintain cold line communications with all Sheriff’s stations, public safety agencies, private safety agencies, and non-emergent agencies.

Obtains information from alarm companies and sends incidents to the appropriate sheriff's station; and obtains information for all County alarms and makes proper notifications.

Broadcasts information over radio or telephone lines using the proper dispatcher terminology.

Performs other related duties, as required.

Requirements

REQUIREMENTS TO QUALIFY

Graduation from high school or its equivalent*.

TYPEWRITING SKILLS

Ability to type at the rate of 30 net words per minute.

LICENSE

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION

Successful completion of the mandatory Department sponsored in-service POST Public Safety Dispatcher Course and the Sheriff's Communication Center Public Response Dispatcher Training program are required prior to final appointment.

*To determine if the diploma is equivalent to those of U.S. high schools, the foreign transcripts (high school, college or university) must be evaluated by one of the approved organizations listed on the State of California's Commission on Teacher Credentialing website,http://www.ctc.ca.gov/credentials/leaflets/cl635.pdfor the National Association of Credential Evaluation Services, http://www.naces.org. These organizations are private enterprises who charge a fee for their services.

ALL APPLICANTS MUST MEET THE EDUCATION REQUIREMENTS AT THE TIME OF FILING IN ORDER TO BE CONSIDERED FOR THIS EXAMINATION.

SUPPLEMENTAL QUESTIONNAIRE

As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be utilized as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait three (3) months from the date of the disqualification in order to reapply.

Additional Information

EXAMINATION CONTENT

This examination will consist of three (3) parts:

PART I

An Entry Level Dispatcher Selection Battery written test evaluating verbal, reasoning, memory, and perceptual abilities weighted 60%.

The Entry Level Dispatcher Selection Battery written test has been developed and validated by the Commission of Peace Officer Standards and Training (P.O.S.T.). Individuals that have taken the P.O.S.T. Certified written test within the last 12 months may submit their test score for verification, in lieu of taking this written test.

Study guides are available to help candidates prepare for the written test. Copies may be

downloaded from the California P.O.S.T. website:

https://post.ca.gov/portals/0/post\_docs/publications/Dispatcher\_Selection\_Test\_Battery-Examinee\_Guide.pdf

If you wish to retake the test rather than transfer your score, THE LATEST WRITTEN SCORE WILL APPLY. All transferred test scores are subject to verification by POST's Standards and Evaluations Services Bureau.

ONLY CANDIDATES WHO ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON PART I WILL PROCEED TO PART II.

PART II

A qualifying online typing assessment of 30net words per minute will be required for candidates who have NOTheld a typing position in the service of the County of Los Angeles. Applicants do not need to appear at a Los Angeles County Sheriff's Department exam facility to participate in this assessment. Applicants may complete the online assessment on a personal device during a specified examination period.

Applicants who do not pass their online typing assessment will not be allowed an additional opportunity. Applicants who fail to complete the online typing assessment will be automatically disqualified from participation in this examination.

The following candidates are NOTrequired to take the County performance typing test:

Those candidates who currently hold or have held a typing position with the requisite words per minute in the service of the County of Los Angeles;

Those candidates who have taken and passed a Los Angeles County typing performance test at the required words per minute administered by a County Department. Applicants mustattach a copy of their typing certificate to their application at the time of filing or within seven (7) calendar days from the date of application filing. You may fax the documents to (323) 415-2580 or email any outstanding required documents [email protected].

ONLY CANDIDATES WHO ACHIEVE A PASSING SCORE IN THE PERFORMANCE TYPING TEST WILL PROCEED TO PART III.

THE WRITTEN AND PERFORMANCE TYPING TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

PART III

An interview evaluating general ability to perform the duties of the position weighted 40%.

CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

TESTING ACCOMMODATION

If you require an accommodation to fairly compete in any part of the assessment process, you will be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. Please note, you will be provided with an initial deadline to submit documentation. Failure to submit the required documentation by the deadline will delay your participation in the examination process and consideration for initial placement on the eligible list.

VETERAN'S CREDIT

If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it [email protected] seven (7) calendar days from the date of filing your online application.

ELIGIBILITY AND VACANCY INFORMATION

Applicants who passed the assessments are placed on the eligible register in the order of their score group for a period of twelve (12) months.

The eligible register from this examination will be used to fill vacancies throughout the Los Angeles County Sheriff’s Department, Technology and Support Division, Communications and Fleet Management Bureau.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.

SPECIAL INFORMATION

SUCCESSFUL CANDIDATES MUST COMPLETE A THOROUGH BACKGROUND INVESTIGATION, INCLUDING FINGERPRINT SEARCH. Examples of disqualifying factors include: Any felony convictions; job related misdemeanor convictions; certain serious traffic convictions or patterns of traffic violations (3 moving violations in one year; failure to appear; at fault accidents; suspended license; driving under the influence); poor credit history; poor employment history; substance abuse; anyone on probation.

ZERO TOLERANCE POLICY IF HIRED

The Los Angeles County Sheriff's Department (Department) has a "zero tolerance" policy for its employees for the following:

+ use of narcotics, controlled substances, and/or prescription drugs without a prescription.

Any employee found in violation of this policy will be subject to discharge.

AVAILABLE SHIFTAny Shift

APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS, WEEKENDS, AND HOLIDAYS.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates. Your application and supplemental questionnaire must be submitted electronicallybefore 5:00 P.M., PT, on the last day of filing.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

+ [email protected]

+ [email protected]

+ [email protected]

NO APPLICATIONS WILL BE ACCEPTED OUTSIDE OF THE OFFICIAL APPLICATION FILING PERIOD, NO EXCEPTIONS.

TO ENSURE THAT YOUR APPLICATION HAS BEEN SUCCESSFULLY SUBMITTED, YOU MUST HAVE RECEIVED A CONFIRMATION EMAIL AS VERIFICATION.

NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323)415-2580 or email documents [email protected] at the time of filing, or within seven (7) calendar days from the date of application filing. Please include your Name, the Exam Number, and the Exam Title on the faxed documents.

SOCIAL SECURITY NUMBER:

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

California Relay Services Phone: (800) 735-2922

ADA Coordinator Phone:(213) 229-1621

Teletype Phone:(213) 626-0251

Department Contact Name:Professional Examinations Unit

Department Contact Phone:(323) 526-5611

Department Contact Email:[email protected]

For more information on Employment Information, click on the link below.

http://file.lacounty.gov/SDSInter/dhr/247636\_EmploymentInformation.pdf

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Revised January 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. Utilizing VERBIAGE from Class Specification including the listed Examples of Duties and/or Essential Job Functions serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE RESPONSE AND NO CREDIT WILL BE AWARDED. All information is subject to verification at any time in the examination and hiring process.Falsification of any information may result in disqualification or dismissal.

+ Yes, I understand the above information and instructions.

02

Have you graduated from high school or its equivalent?

+ Yes, I have graduated from a high school or its equivalent.

+ No, I did not graduate from high school or its equivalent.

03

Do you currently hold or have held a typing position that meets the minimum typing skill requirement (30 WPM) in the service of the County of Los Angeles?

+ Yes

+ No

04

If you answered "Yes" to the previous question, please indicate the title of your current or previously held typing position: (Insert NA, if Not Applicable)

05

Have you taken and passed a typing performance test administered by a Los Angeles County Department that meets the minimum typing skills requirement (30 WPM)?

+ Yes

+ No

06

Do you possess a Certificate of Typing Proficiency issued by the Department of Human Resources (DHR) that meets the minimum typing skill requirement (30 WPM)?

+ Yes

+ No

07

If you are claiming credit for a Certificate of Typing Proficiency, youMUSTsubmit a legible copy of your certificate at the time of filing or within seven (7) calendar days from the date of application filing.

Documents may be submitted by either 1) attaching directly to my application at the time of submission, or 2) emailing any outstanding required documents to [email protected] or 3) faxing any outstanding documents to (323) 415-2580at the time of filing, or within seven (7) calendar days from the date of the application filing.

+ Not Applicable

+ Yes, I understand the above information and instructions.

08

Realistic Job Preview

Public Response Dispatchers (PRDs) handle radio traffic for patrol deputies and other field personnel throughout Los Angeles County. They are responsible for providing assistance (e.g., running inquiries on subjects, license plates, requesting additional resources) during routine and emergent situations (e.g., routine traffic stops, fight, shooting, pursuit). PRDs must remain calm and provide the requested information/assistance, when communicating with field personnel who are in great distress, harm, fear, or injured.

Once hired, PRDs will be enrolled in a training course that may takes an excess of 30 weeks. Training takes place during all shifts, depending on the schedules of the different trainers assigned. Trainees will be plugged in with a trainer for the entire process. PRD trainees will be evaluated on a daily basis. They will also receive constructive feedback on their performance regularly. Shifts are based on seniority and the need of the unit. Days off rotate every three months and is based on signup, not seniority. PRDs work in the Radio Room at the Sheriff's Communications Center. The room is a confined area with no windows to the outside. PRDs are tethered to their work station via a headset for the duration of their shift (except for designated lunch and break times). The workload varies depending on activities taking place within Los Angeles County. Please read the following questions and answer 'Yes' or 'No' to each question. Do NOT leave any questions blank.

I have read and understand the above information.

+ Yes

09

Are you willing and able to work 12-hour shifts?

+ Yes

+ No

10

Are you willing and able to work seven out of fourteen days, six of which will be 12-hour shifts plus one 8-hour shift?

+ Yes

+ No

11

The Los Angeles County Sheriff's Department operates seven days a week, 24-hours a day. Are you willing and able to work any shift and any day of the year to meet the Department needs?

+ Yes

+ No

12

Are you willing and able to work holidays?

+ Yes

+ No

13

Are you willing and able to work weekends?

+ Yes

+ No

14

Do you understand that you must pass a thorough background check before you can be hired?

+ Yes

+ No

15

Do you understand that a credit check will be conducted as part of the background check?

+ Yes

+ No

16

Do you understand that a polygraph test will be conducted as part of the background check?

+ Yes

+ No

17

Do you understand that you must successfully complete a training program after you are hired as a Public Response Dispatcher?

+ Yes

+ No

18

Do you understand that you will be required to participate in a 2-hour sit-along (listen in on calls) with a Public Response Dispatcher before you can be hired?

+ Yes

+ No

19

Do you understand that if you answer "No" to any of the above questions, your application will be rejected?

+ Yes

+ No

20

Do you require a reasonable accommodation to complete any part of the examination process? In order to be considered for the initial promulgation, make sure to submit all required documentation by the initial deadline. Submitting the required documentation past the given deadline will delay your participation in the examination process and consideration for placement on the initial eligible register.

+ Yes, I will require a reasonable accommodation to complete any part of the examination process, and I understand the above information and instructions.

+ No, I do not require a reasonable accommodation to complete any part of the examination process.

21

How did you learn about this position?

+ Personal referral from someone other than a County Employee

+ County Employee

+ Los Angeles County Government Job website

+ Social Media (Instagram)

+ Social Media (Facebook)

+ Linkedin

+ County Job Hotline

+ Job Fair

22

Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is the applicant's responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notifications to be a valid reason for a late test administration or re-scheduling.

Do you understand this information?

+ Yes, I understand the above information and instructions.

23

WARNING: This pre-investigative questionnaire is part of the background investigation. It is used to determine an applicant's suitability for service within the Los Angeles County Sheriff's Department (LASD). All information provided is considered confidential. A candidate's information will only be disclosed to an assigned background investigator if he/she is deemed suitable for the job based on the Los Angeles County Sheriff's Department hiring guidelines. Answer the following questions honestly and thoroughly, as your responses will be used to determine whether or not you can proceed with the hiring process. Your responses to the following questions will be subject to verification. Do you understand this information?

+ Yes, I understand the above information and instructions.

24

The Los Angeles County Sheriff's Department (Department) has a "zero tolerance" policy for its employees for the following: Use of narcotics, controlled substances, and/or prescription drugs without a prescription. Any employee found in violation of this policy will be subject to discharge.

+ Yes. If employed by the Department, I agree to abide by the zero tolerance policy on the use of narcotics, controlled substances, and/or prescription drugs without a prescription.

25

The Los Angeles Sheriff's Department (LASD) employees must adhere to the department's policies regarding appearance. Hair should be clean and well groomed. Tattoos upon the neck, face or head are prohibited. Beards are not allowed for employees who wear any type of uniform; mustaches must be trimmed and neat; jewelry must be minimally observable. A uniform or professional attire is required while on duty. Are you willing to comply with all the grooming, appearance policies, procedures, and standards of the LASD?

+ Yes, I am willing to comply with all the grooming, appearance policies, procedures, and standards of the LASD.

26

Do you understand you will be subject to a thorough background investigation and a medical examination?

+ Yes, I understand I will be subject to a thorough background investigation and a medical examination.

27

Are you currently on criminal probation?

+ No

+ Yes

28

Are you currently on criminal parole?

+ No

+ Yes

29

Have you ever been convicted for driving under the influence (DUI) of alcohol or drugs or any DUI-related crimes? If "yes", when was the last incident/arrest date?

+ No

+ Yes; within 1 year

+ Yes; more than 1 year ago, but less than 2 years

+ Yes; more than 2 years ago, but less than 3 years

+ Yes; more than 3 years ago, but less than 4 years

+ Yes; more than 4 years ago

30

Have you ever used any illegal drug (methamphetamine, heroin, speed, cocaine, ecstasy, PCP, hallucinogens, etc.) OTHER than marijuana? If "yes", when was the last time?

+ No

+ Yes; within the last 12 months

+ Yes; more than 1 year ago, but less than 2 years

+ Yes; more than 2 years ago, but less than 3 years

+ Yes; more than 3 years ago, but less than 4 years

+ Yes; more than 4 years ago

31

Have you ever used methamphetamine? If "yes", how many times?

+ No

+ Yes; 1 to 9 times

+ Yes; 10 to 19 times

+ Yes; 20 to 30 times

+ Yes; 31 or more times

32

Have you ever used heroin? If "yes", how many times?

+ No

+ Yes; 1 to 9 times

+ Yes; 10 to 19 times

+ Yes; 20 to 29 times

+ Yes; 30 or more times

33

Have you ever used speed? If "yes", how many times?

+ No

+ Yes; 1 to 9 times

+ Yes; 10 to 19 times

+ Yes; 20 to 30 times

+ Yes; 31 or more times

34

Have you ever used cocaine? If "yes", how many times?

+ No

+ Yes; 1 to 9 times

+ Yes; 10 to 19 times

+ Yes;