• Manager II, Sales Service Delivery

    TTEC (Tempe, AZ)


    Be the spark that brightens days and ignite your career with TTEC’s award-winning employment

     

    experience. As a Sales Service Delivery Manager working onsite Tempe, Arizona you’ll be a part of bringing humanity to business. #experienceTTEC

    What You’ll be Doing

    Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more

     

    about the industry, gain direct management experience, and work closely with an iconic brand? In this

    role, you’ll support and motivate the team to make sure they’re on track to meet goals and motivate

    their teams. You’ll work to answer associate questions, resolve issues, provide feedback and know when

     

    to escalate to the next level of support. You’re an instrumental part in creating and maintaining a

    positive work environment for your team, ensuring we meet client requests and needs and acknowledge

    a job well done.

     

    You’ll report to the Director of Operations. We’re looking for an experienced leader to Act as one, as

     

    you will encourage and motivate you team to resolve issues, accomplish goals and influence their career

     

    mobility.

    During a Typical Day, You’ll

    • Mentor agents to ensure achievement of company and client goals while addressing

     

    employee related issues and coordinating training on new or revised information relating to

    services, products or processes of projects

    • Bring your time management and organizational skills to help support Team Leads on their

     

    multiple, complex, on‐going tasks and projects

    What You Bring to the Role

    • Associate degree, technical school, equivalent work experience or sales management

    experience

    •Minimum 1 year call center or equivalent work experience

    • Continuously promote a performance-driven culture and always work towards reaching for

    amazing

    • Consistently mentor and inspire others

    • Engage and support your team in making sure they have the proper tools and systems to

    accomplish day-to-day tasks

    • Customer focused mindset

    • Computer experience

    What You Can Expect

    • Supportive of your career and professional development

    • An inclusive culture and community minded organization where giving back is encouraged

    • A global team of curious lifelong learners guided by our company values

    • Ask us about our paid time off (PTO) and wellness and healthcare benefits

    • And yes... a great compensation package and performance bonus opportunities, benefits you'd

     

    expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

     

    The anticipated range is $55,000-$57,000 annually. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill levels.

     

    https://www.ttecjobs.com/en/us-employee-benefits for more information.

    About TTEC

    Our business is about making customers happy. That's all we do. Since 1982, we've helped companies

    build engaged, pleased, profitable customer experiences powered by our combination of humanity and

    technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message,

     

    text, and video chat with millions of customers every day. These exceptional customer experiences start

     

    with you.

     

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive

    consideration for employment without regard to race, color, religion, sex, sexual orientation, gender

    identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to

    building a diverse and inclusive workforce that respects and empowers the cultures and perspectives

    within our global teams. We aim to reflect the communities we serve, by not only delivering amazing

     

    service and technology, but also humanity. We make it a point to make sure all our employees feel

     

    valued, belonging, and comfortable being their authentic selves at work. As a global company, we know

     

    diversity is our strength because it enables us to view things from different vantage points and for you

     

    to bring value to the table in your own unique way.

    \#LI-Onsite

    **Title:** _Manager II, Sales Service Delivery_

    **Location:** _AZ-Tempe_

    **Requisition ID:** _0446W_