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Job Title: Sr Credit & Collections Manager - Hybrid Role In Everett, WA - Relocation Required

Job Description

We are seeking a Sr Credit & Collections Manager to manage and direct the daily activities of our credit, collections, and chargeback team. This role involves conducting periodic credit reviews, monitoring risk for new and existing customer credit limits, establishing credit policies, and liaising with international teams to ensure a global view of customer credit risk. The manager will also oversee relations with collection agencies, prepare monthly risk analysis and chargeback reports, and support audit activities while developing the team through training and development programs.

Responsibilities

+ Manage and direct the daily activities of the credit, collections, and chargeback team.

+ Perform periodic credit reviews and monitor risk for new and existing customer credit limits.

+ Establish policies for setting credit limits and payment terms, ensuring periodic reviews and follow-up.

+ Liaise with the international credit manager/team to maintain a global view on shared customers and credit risk.

+ Manage relations and reporting with collection agencies and credit reporting agencies.

+ Actively participate in NACM credit groups or other relevant credit groups.

+ Develop and implement new credit processes domestically and internationally.

+ Prepare monthly customer and credit risk analysis reports for the management team.

+ Prepare monthly chargeback analysis reports and lead efforts to reduce chargebacks.

+ Prepare weekly short-pay reports and review balances with the collection and chargeback team.

+ Perform analysis of accounts and other accounting documents to aid in report preparation.

+ Monitor customer aging, initiate collection of past due items, and resolve customer deductions.

+ Support internal and external audit activities.

+ Monitor customer bankruptcies, initiate claim documentation, and follow-up to minimize financial loss.

+ Coach and develop team members through training, development programs, and project assignments.

+ Maintain professional working relationships with other departments and external customers.

+ Support the team with special projects and workflow process improvements.

Essential Skills

+ 10+ years of experience in credit/collections/accounts receivable.

+ 5+ years of supervisory or management experience.

+ Strong knowledge of laws and regulations concerning credit and collection issues.

+ Ability to read and analyze financial statements.

+ Experience managing credit in a consumer goods and retail environment.

+ Ability to identify potential customer credit risk factors and act appropriately.

+ Experience with importing and wholesale distribution, preferably of consumer goods.

+ Ability to create an environment that encourages teamwork and collaboration.

+ Strong ability to manage and develop people, set expectations, teach, track results, and manage accountability.

+ Excellent oral and written communication skills, with the ability to tailor communication to the audience.

+ Excellent project management skills.

+ Proficiency in Microsoft Office Word, Excel, and Outlook.

Additional Skills & Qualifications

+ Bachelor’s degree in business, accounting, or a related field is strongly preferred.

Work Environment

The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Pay and Benefits

The pay range for this position is $60.00 - $63.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Denver,CO.

Application Deadline

This position is anticipated to close on May 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.