• Field Service Coordinator

    Cleaning Technologies Group (Cincinnati, OH)


    Summary: Supporting Field Service Technicians and Service team. Assisting with customer request for service for either warranty, paid service or information request, scheduling and coordinating.

    Essential Duties and Responsibilities:

    1. Assists in clerical and/or administrative tasks associated with the garment field service and installation.

    2. Assists in execution of new job creation process and parts of the final job closeout process, including billing review.

    3. Responsible for accuracy of data input into our Salesforce.com database as well as our cloud-based customer portal.

    4. Assist with scheduling field technicians for service calls and ensure they have all the necessary information, equipment, and tools to do their jobs.

    5. Collaborate with all partners associated with Garment Service and Installation.

    6. Support Field Service Technicians working on jobs in the field.

    7. Track all machine issues and requests through cases in Salesforce.

    8. Follow up with customers on service, warranty and paid service calls.

    9. Assign Service Techs to help with Aftermarket orders as needed.

     

    Supervisory Responsibilities: No, but leadership qualities will be required for advancement.

    Qualifications/Skills:

    Must be able to present information to all partners, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel, and PowerPoint to communicate this information when needed.

    Education and/or Experience:

    High school diploma. Minimum of 3-6 years’ job-related experience. Must be well organized with knowledge of PC applications (i.e., Microsoft Office, especially Excel), accurate data entry skills and ability to work under pressure.

    Language Skills:

    Communicate verbally and/or in writing with other employees, other departments and supervision as to work in progress, problems and/or completion.

    Mathematical Skills:

    Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures.

     

    Reasoning Ability: Must be able to identify work process problems and possible solutions.

     

    Certificates/Licenses/Registrations: N/A

     

    Physical Demands: Sit at workstation for prolonged periods of time. Must be able to adjust visual focus. May be required to reach, stoop and/or bend on an as needed basis. Must be able to climb stairs, as necessary. Some light lifting may be required.

    Work Environment:

    Traditional office atmosphere. Temperature standard. Quiet noise level. May occasionally need to go into the manufacturing area.