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40497BR

Extended Job Title:

Program Coordinator

Position Description:

Supports the program director by performing administrative duties related to planning, directing and coordinating both the academic and operational activities of the program.

Requisition ID:

40497BR

Travel Required:

Up to 25%

Major/Essential Functions:

+ Works with Associate Director, Program Managers, and Business Manager to facilitate test administrations for all exams, including CLEP, make-up, distance, TCFP, TEAS, Sewell, TSI, TSI Vouchers, and other exams as assigned.

+ Maintain security of all test materials and ensure confidentiality of student and patron records and interactions. Maintain accurate records of test sessions and test materials. Responsible for processing exams and returning them to the appropriate professors.

+ Organize student documents ensuring that information received is accurate and complete following up with students or instructors as necessary.

+ Integral in maintaining excellent customer service and communication as the first line of contact for the office. Requires a high level of accuracy in communication with people over the phone, through email, and in person.

+ Attends trainings as needed to maintain testing credentials and employee requirements as set by the University and the testing companies.

+ Collaboratively supervise front-office operations and security outside of standard testing hours as needed, particularly during final exam periods. Overtime is required during these times.

+ Update reports daily, attend outreach events as needed, or other additional duties as assigned by Director or Supervisor.

+ Assist with assembly, distribution, collection, and return of test materials of all testing programs within Academic Testing. May proctor exams as needed.

+ Responsible for reporting data collected through Raider Success Hub to supervisors on a daily basis. Attend trainings as needed to stay apprised of the most current use of the website.

+ Working knowledge of the Microsoft Suite; such as, Outlook, TEAMS, Word and Excel.

+ Understand and adhere to strict test protocols that follow national standards for test administrations. Maintain test security and confidentiality at all times.

+ Understand and adhere to strict cash control policies. Receive payments for test fees and maintain accurate documentation of daily receipts.

Grant Funded?:

No

Minimum Hire Rate:

17.77

Pay Basis:

Hourly

Schedule Details:

Monday - Friday 8 a.m. - 5 p.m.; some evenings and Sundays during Finals and Red Raider Orientation is required.

Work Location:

Lubbock

Preferred Qualifications:

Experience in a testing center.

Department:

Academic Testing Center

Required Attachments:

Cover Letter, Resume / CV

Job Type:

Full Time

Job Group:

Office and Admn Wkrs All Other

Shift:

Other

Required Qualifications:

High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?:

No

Special Instructions to Applicants:

You must provide a Cover Letter and Resume for this position.

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.