• Technical Support Representative

    TEKsystems (Menomonee Falls, WI)


    Description

    The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.

     

    • Drive positive consumer experience through technical support via phone & email

    • Answer product questions including features, benefits, installation, appropriate sizing of

     

    products, interaction with other products within the applications, etc.

     

    • Execute call center documentation and processing

    • Resolve customer questions, provide remote troubleshooting, responding to emails &

     

    voicemails.

     

    • Assist in Development of FAQs and troubleshooting guides

    • Review product training presentations

    • Organize and document proven processes and procedures.

    • Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure

     

    positive customer experience and accuracy.

     

    • Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.

    • Ensure timely processing and electronic capture of consumer & case information into Navico

    Group systems

    • Assist consumers thru product replacement or repair programs

     

    Skills & Qualifications

    Must Haves:

    - 1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired (Electrical products, RV’s, Boats, or have Technical experience with AC and DC electrical) boating/marina, RV, Camping, ATV, outdoor sporting machines or industrial industry

     

    - Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)

     

    - Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)

    Nice Haves:

    - ABYC, NMEA, or MEI certification a plus

     

    - Prior experience in consumer technical support highly recommended

     

    - FCC License is a plus

    Soft Skills:

    - Proven troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.

     

    - Problem solving and analysis; interpersonal relations; verbal and written communications; organization

     

    - Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English

     

    - Team player with good organizational skill and time management.

     

    - Excellent presentation skills (writing, speaking & telephone)

     

    - Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers

     

    - A positive, can-do attitude

     

    - Teamwork and collaboration-oriented

     

    - Professional poise and presence

     

    - Determination and bias for action

     

    - Personal accountability/ownership mentality

     

    - Good judgment, respect for others, and integrity

     

    - Strong ability to work with different types of people

    Pay and Benefits

    The pay range for this position is $19.00 - $23.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Menomonee Falls,WI.

     

    Application Deadline

     

    This position is anticipated to close on May 16, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.