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Description

Our client  is looking for a SAP Level 1 support analyst to join it's team. This is a long term, remote position. This client is looking for a person with 2-4 years of overall IT Support experience with 1-2 years of SAP FICO support experiene. As part of their on-going business and operational needs, TEKsystems is providing level 1 SAP functional support for its client with a Global user base. The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field.

Required Skills

+ 2-4+ years' experience as a service/support/help desk in a professional environment

+ 1-2 years working in a SAP FICO environment from a support perspective

+ 1 year of Excel experience working with Pivot tables

+ Must have extremely strong customer service skills and mindset

Communication Skills:

• Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills.

The general support functions will include:

• Monitor and work on relevant incidents assigned to the support queue

• Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts

• Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support

• Upkeep support procedures collaborating with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles

• Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout

• Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding

• Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout

Pay and Benefits

The pay range for this position is $40.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 5, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.