• Academic and Student Success Advisor

    Johns Hopkins University (Baltimore, MD)


    The Center for Student Success is seeking an **_Academic and Student Success Advisor_** **.** As part of a broad initiative to support highly talented and motivated first-generation and/or limited-income (FLI) students, Johns Hopkins University has created a new Success Coaching Program in Academic Advising (SCAA). Staff in the program have a hybrid role of academic advising and success coaching. As academic advisors, they assist students with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans. They troubleshoot academic problems, monitor academic progress and academic standing, and advise on policies and procedures. As Academic Advisor/Success Coaches (AA/SCs), they use an appreciative, strengths-based advising model to increase retention, completion, engagement, satisfaction, and social mobility among FLI students.

     

    Academic Advisors/Success Coaches will report to the Associate Director(s) of the Success Coaching Program in Academic Advising. The program itself is a partnership among Homewood Student Affairs and the offices of academic advising in our two undergraduate schools on the Homewood Campus. In this final phase of the program build-out, we intend to hire a few advisors/coaches simultaneously. Advisors/coaches will be embedded in either the Academic Advising office in the Krieger School of Arts & Sciences or the Academic Advising office in the Whiting School of Engineering.

     

    Currently, these positions have been and will continue to operate under hybrid work schedules mandated by their respective school policies. These policies are subject to change as the university continues to monitor the pandemic’s impact on student-facing roles.

     

    Primary Duties and Responsibilities

    _Academic Advising (40%)_

    + Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to academic resources.

    + Assist undergraduates with course registration, academic strategies, selecting majors and minors, and developing post-graduation plans.

    + Conduct group advising sessions, advising workshops, and/or co-sponsor events with faculty and other support offices.

    + With the purpose of facilitating student success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation. Troubleshoot problems with registration and refer students to support services to facilitate success.

    + Advise undergraduates on academic opportunities and requirements, policies, and procedures.

    + Provide early interventions, identifying and communicating with at-risk students identified by faculty in each academic term.

    + Meet with academic probation students and reinstated suspension students to conduct a self-assessment and academic success plan.

    + Monitor students’ academic progress to advise them of their academic standing. Communicate to students the process and deadlines for graduation processing.

    + Create and maintain accurate academic records using degree audit software and SIS, and document student meetings and notes in the student information database.

    _Success Coaching (40%)_

    + Support the success of first-generation and/or low-income students by providing year-round proactive coaching and guidance throughout their undergraduate careers that address self-care, socio-emotional well-being, career-related issues, including major choice, internships, full-time employment, graduate school opportunities, and other post-baccalaureate positions.

    + Proactively monitor student progress and performance, analyze problem areas, forecast solutions, and conduct intervention strategies.

    + Possesses current-state knowledge of assigned students’ experiences through high-contact methods that mirror year in school and/or current students’ needs.

    + Track advisees’ progress via the university’s comprehensive intervention system, including tracking advisee use of academic support services.

    + Make timely referrals for personal or academic issues as appropriate and engage in ongoing contact with faculty as needed.

    + Operate for advisees as a steadfast “hub” for all relevant “spokes” (other student services) by working in a prompt and coordinated fashion with other staff (e.g., health/wellness, residential life, financial aid and career advisors, pre-professional advising, etc.) to support students facing personal or academic challenges.

    + Serve as a constant and immediate source of support for advisees; be present as a highly visible, extremely accessible resource for advisees. Be available for parent/family inquiries as appropriate.

    + Assist advisees with establishing, reviewing, and revising academic and co-curricular goals.

    _Programming & Collaboration (20%)_

    + Collaborate with the FLI Network, faculty, campus partners, and students to develop programs, services, or opportunities to support the success of FLI students.

    + Work closely with key campus partners (Student Outreach Services, Life Design, Financial Aid, Student Life, Residential Life) to ensure that this role functions effectively in connecting advisees to campus resources.

    + Participate in University and Homewood Student Affairs committees.

    + Work with the Life Design, Alumni Relations, and other stakeholders to enhance student participation in high-impact learning experiences, such as undergraduate research, internships, and service learning.

    + Collaborate with students, faculty, and/or staff to develop and facilitate out-of-classroom educational experiences that increase the capacity for critical thought about and understanding of issues of first-generation students and low-income students.

    Metrics and Accountability

    + Student satisfaction

    + Accuracy of academic information delivery

    + Completes academic data tasks and analysis in an accurate and timely manner

    + Academic integrity and degree compliance

    + Current-state knowledge of student experience and frequency of contact

    + Student learning outcomes: Retention & completion rates

    + Social mobility

    + Student engagement

    Special Knowledge, Skills & Abilities

    + Exceptional interpersonal, oral, public speaking, writing, and listening skills.

    + Excellent ability to work collaboratively with students, faculty members, and staff at all levels.

    + Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.

    + Proven track record of establishing strategic relationships to strengthen program and service delivery.

    + Experience in communications and utilizing social media is an asset.

    + Demonstrated success working with individuals with varied backgrounds is preferred.

    + Demonstrated success working with first-generation students, or students from limited-income families required.

    + Demonstrated capacity to work effectively with persons from diverse backgrounds and to foster sensitivity to diversity and an inclusive campus and community culture.

    + Passion for working with highly talented, socially and culturally diverse student populations, including first-generation and low-income students.

    + Knowledge of student development theory and intersectional identities.

    + Ability to use appropriate judgment when dealing with sensitive issues.

    + Extensive knowledge and experience managing holistic advising, assessment, academic and student affairs collaborations, diversity, identity, and inclusion.

    Minimum Qualifications

    + Master’s degree in student affairs, higher education, counseling, or related fields, including social science.

    + Three years of relevant advising experience.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    Classified Title: Student Success Advisor

     

    Job Posting Title (Working Title): Academic and Student Success Advisor

    Role/Level/Range: ACRP/04/MD

    Starting Salary Range: $55,800 - $97,600 Annually (Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: Mon-Fri, 8:30am-5pm/ Some weekends and evening may be required

     

    FLSA Status: Exempt

     

    Department name: ​​​​​​​Center for Student Success

    Personnel area: University Student Services

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf