• Call Center - Sales Lead Generation Specialist

    Comfort Windows (Syracuse, NY)


    COMFORT WINDOWS & DOORS , New York’s premier replacement window and home improvement company , is seeking an experienced Sales Lead Generation Specialist to join our Syracuse Call Center.

     

    The hours are Monday through Friday from 8:30am – 5:00pm, with occasional overtime opportunities as needed.

    Responsibilities

    + Make a minimum of 50 outbound dials per day in assigned market segment

    + Responsible for generating a minimum of 25 quality set appointments per day from outbound calls

    + Convert website leads from fresh form fills into sales appointments

    + Convert leads generated by outside digital sources into sales appointments

    + Assist in answering incoming calls from new and existing leads to help develop new business in assigned market segment.

    + Develop sales opportunities via cold call, text message marketing and email marketing

    + Strategically source new prospects using social media, company contesting, etc.

    + Assist the Call Center Manager in developing outbound campaign call scripts and email marketing pieces based off current promotions

    + Keep in contact with our current customer base. Foster positive relationships by following up on installations to help generate new leads for cross selling additional projects, develop positive reviews, set appointments for before and after photos of projects, setting up testimonial opportunities, etc.

    + Update/fix contact records in Salesforce with useful information attained to insure correct information to be used to build contact databases for potential email marketing and outbound call campaigns.

    + Assist the Marketing Director/Call Center Manager in brainstorming and developing outbound call queues in Salesforce for assigned market.

    + Excellent verbal and written communication skills are a must. Enthusiastic and persistent communication with leads until we have set the appointment, also a must.

    + Have the opportunity to make sizeable amount of incentive payout, based on performance.

    + Ability to multi-task, prioritize and manage time effectively.

     

    Along with a competitive hourly pay rate, Comfort Windows & Doors offers a complete benefit package including health, dental, and vision coverage; 401K plan with a generous company match; a free $10K life insurance policy; considerable number of paid holidays, vacation, and sick time; career advancement opportunities.

     

    Comfort Windows & Doors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.