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Homeowner Repair Program Navigator

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Homeowner Repair Program Navigator

Salary

$53,788.80 Annually

Location

City County Building, IN

Job Type

Full Time

Job Number

09107

Department

Department of Metropolitan Development

Opening Date

05/02/2025

Closing Date

6/16/2025 11:59 PM Eastern

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Position Summary

Agency Summary

The purpose and mission of the Department of Metropolitan Development works to shape the city’s identity by strengthening people and places, building upon our history, and fostering visionary development. The DMD agency envisions the city as a growing, vibrant, and beautiful city where people and businesses thrive in an inclusive, world-class community. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

This position is responsible for working with home repair applicants, guiding them through the application process, hiring contractors and completing repairs to their homes. The position will work directly with clients, DMD Compliance staff and contractors. This position reports to the Program Manager - Homeowner Repair Community Investments.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

+ Serve as a liaison and advocate for all home repair program participants.

+ Works with the Owner-Occupied Repair team to improve on the design, implement, and execute home repair program strategic objectives as set and directed by DMD. Goals will primarily focus on promotion, application processing, eligibility screening, and participant management throughout the home repair program.

+ Conduct income calculations in compliance with HUD rules, documenting income as required under the regulations.

+ Work with Compliance Monitors to initiate Environmental Reviews.

+ Coordinate work with Renovation Specialists/Compliance Monitors for the construction work to be completed.

+ Use software developed by DMD to manage all aspects of participant interactions/progress from program interest to final service delivery.

+ Submit final invoicing for each repair to the CDBG team.

+ Provide homeowners with final file package and oversee long term record keeping for the program.

+ Complete and submit all necessary home repair program grant/funder/investor reports as required for Community Development Block Grant reporting. Assist with additional grant data collection and compliance as needed.

+ Prepare for and participate in regular program staff coordination/planning meetings.

+ Participate in annual review process.

+ Answer questions about the City’s Owner-Occupied program.

+ This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

High School Diploma and two (2) years of related work with community development and/or customer service experience. Must be able to attend meetings or perform work outside of the office. Computer literacy is required. Bachelor’s Degree or four (4) years of related work experience is preferred