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This Patient Access Coordinator I is a phone-based scheduling role that is focused on supporting access to care across Seattle Children’s clinics. The primary worksite is located downtown Seattle within the Patient Access Center. Once fully trained, this role may work a hybrid schedule rotating to the Access Center, Seattle-area clinic sites, and Home. This role provides exceptional customer service while connecting families to care.

The role of the Patient Access Coordinator is an essential part of the patient's pre-visit experience. The primary function of this role is to collect accurate patient information, coordinate patient encounters and provide patient support services to ensure that each patient and family encounter is positive, professional, and efficient.

The Patient Access Coordinator I supports these foundational patient and family access duties. This role delivers excellent customer service, meets productivity and quality standards, and complies with Patient Access Coordinator standard work while demonstrating values based behaviors and actively representing Patient Access within the organization.

Duties may include: registering patients and scheduling appointments in Cadence and/or OpTime, coordinating care with other services and minimizing access delays, processing incoming referrals, triaging patient telephone calls to appropriate resources, sending MyChart invitations, collecting and/or updating demographic and financial information for optimal reimbursement, checking in patients, collecting copays and outstanding balances, informing of and collecting signed consent for care, maintaining standards for infection prevention, participating in strategic initiatives and hospital goal work, and effectively communicating with patients/families.

Required Education and Experience

High School Diploma or equivalent.

Minimum of two (2) years customer service and/or administrative support experience, and/or healthcare experience with/without scheduling and registration experience.

Required Credentials

Must complete Epic Training and obtain a passing score on EUPA test within two (2) weeks of start date

Preferred

Associate’s Degree or at least two (2) years of college coursework in health care or related field.

Minimum of three (3) years experience working in a health care setting or related field.

Significant experience working with the general public in a health care/customer service environment.

Familiarity with other cultures/bilingual skills.

Compensation Range

$22.58 - $33.87 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors **.**

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.