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Job Title: Cloud Support Engineer

Company: BLN24

About Us: We find strength in teamwork-a better you is a better us

BLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance strategic and technical operations and deployments.

Job Description

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment.  Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability.  Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.  The Cloud Support Engineer will perform tasks such as:

Roles and Responsibilities

+ Troubleshoot system issues using diagnostic tools like Netmom, Windbg, and custom application tools

+ Respond to incident tickets in a 24x7 operational environment to meet SLA objectives

+ Review system logs to identify and mitigate system issues

+ Leverage knowledge base to help troubleshoot, identify and resolve systems issues;

+ Update knowledge base troubleshooting guides and lessons learned as required

+ Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases

+ Document system issues resulting in system outages and coordinate change though change management process

+ Support collaboration across operations, development teams and external partners

+ Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues

+ Monitor solution performance according to client specification and SLAs, escalate as needed

Minimum Qualifications

+ Bachelor of Science in Computer Science, or other technical discipline is preferred.

+ 2 years of operations experience providing application infrastructure support

+ 1 year of performing system administration support (Windows/Linux)

Clearance Requirements

+ Top Secret clearance required

+ FBI CJIS Investigation required

Preferred Skills

+ Experience in supporting Azure/AWS cloud

Certifications/Licensures

+ Microsoft Azure Fundamentals preferred

+ CompTIA Security+ preferred

Other Job Specific Skills

+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams

+ Applies standard methodology, techniques, procedures and criteria.

+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.

+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

+ Interpersonal Skills, problem solving, organizational, and multi-tasking skills

What BLN24 brings to the Game:

BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.

+ You can join one of the fastest growing companies headquartered in the Washington DC Metro Area.  We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.

+ Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.

BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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