• Floor Supervisor Casino

    Access Dubuque (Dubuque, IA)


    Floor Supervisor Casino

    Diamond Jo Casino

    1 Positions

    ID: 66671

    Posted On 04/25/2025

     

    Job Overview

     

    Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

    Job Functions

    + Stand and circulate throughout assigned area.

    + Possess thorough knowledge of games assigned to supervise.

    + Calculate all payoffs.

    + Understand and monitor compliance with gaming regulations, company policies and procedures.

    + Operate computer to access credit line, issue credit.

    + Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.

    + Direct and supervise dealers in assigned area.

    + Evaluate designated team members’ performance on a yearly basis.

    + Monitor changes of cards and dice; inspect new equipment before allowing into play.

    + Resolve customer complaints or refer to Shift Manager when appropriate.

    Qualifications

    + Must be 21 years of age.

    + Two (2) years of experience as a Floor Supervisor.

    + Must be knowledgeable about applicable gaming regulations and company policies.

    + Must have thorough knowledge of a minimum of two (2) games.

    + Must have excellent communication and customer service skills.

    + Must be able to obtain/maintain any necessary certifications and/or licenses.

     

    Primary Contact

     

    11770

     

    Cortney Kirk

     

    Human Resources Representative, Human Resources

     

    563-690-4780

     

    Phone

     

    Phone

     

    Phone

     

    563-690-4872

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Benefits

     

    Health Insurance

     

    Dental Insurance

     

    Vision Insurance

     

    Life Insurance

     

    Retirement Plan

     

    PTO (Paid Time Off)

    Qualifications

    Experience

    1-2 Years

     

    Company ID

     

    13

     

    Job REQ #

    \# Positions

    1

     

    Start Date

     

    20250425

     

    End Date

     

    20250630

     

    Featured Job

     

    0

     

    TH Ad

     

    0

     

    TH Comments

     

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    Share this Job

     

    Diamond Jo Casino

     

    About the Company

     

    Diamond Jo offers many perks for its team members, including a free meal during their shift, a holiday gift check and children's party, an annual picnic, discounted show tickets in the Mississippi Moon Bar and team member appreciation events throughout the year… just to name a few.

     

    Situated in the historic Port of Dubuque, Diamond Jo Casino is an entertainment destination not to be missed! We offer a high-energy casino with nearly 1,000 slots, 20 table games, more than 200 nights of live entertainment each year at the Mississippi Moon Bar, a state-of-the-art bowling center and five restaurants.

     

    Boyd Gaming is one of the leading companies in the gaming industry, but we've kept the culture and feel of a family-owned business, something that makes our Company a special place to work. Of course, few family-owned businesses can offer you the chance to work in an environment of exhilarating casino action, chart-topping entertainment, award-winning restaurants, beautiful environments, and plenty of recreational pursuits. At Boyd Gaming, our business is making sure our customers have fun. Further information about our company as well as our job openings can be found at: http://www.boydcareers.com/