• OS&D Coordinator

    Access Dubuque (Dubuque, IA)


    OS&D Coordinator

     

    Hirschbach Motor Lines, Inc.

     

    1 Positions

     

    ID: job_20250501213438_H

     

    Posted On 05/01/2025

     

    Job Overview

     

    The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.

    Schedule:

    Friday - Monday: 10 hour shifts; 6am - 5pm

     

    or

     

    Thursday - Sunday: 10 hour shifts; 6am - 5pm

     

    What you will be doing!

     

    + Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.

    + Communicating with the Claims Administrator for actual or potential cargo claims.

    + Creating and maintaining claim files for OS&D issues.

    + Entering claim information into the AS400.

    + Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.

    + Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.

    + Other duties as assigned by management.

    Talent Requirements:

    + Experience with MS Office Suite, including Word, Excel and PowerPoint

    + Excellent oral and written communications skills

    + Ability to get detailed information during a time of crisis

    + Ability to effectively prioritize functions continuously

    + Previous industry experience using AS400 is preferred

    Perks & Benefits:

    + Opportunity to earn bonus incentives!

    + Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!

    + 120 hours of PTO on your first day!

    + 160 Work From Home Hours after 1 year of service

    + 401 (k)

     

    About us!

     

    •For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.

     

    In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.

     

    Primary Contact

     

    1722873707420

     

    Katie Ruden

     

    Talent Acquisition Partner,

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Clerical/Office Administration

     

    Transportation

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Pay/Salary

     

    0 - 0

     

    Company ID

     

    1072

     

    Job REQ #

     

    job_20250501213438_HDYZLJX9GAXTYO5F

    \# Positions

    1

     

    Start Date

     

    20250501

     

    End Date

     

    20250602

     

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    Hirschbach Motor Lines, Inc.

     

    About the Company

     

    Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!