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Description

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. As the Commercial Operations Loan Specialist II, you will be responsible for the processing of commercial credit in support of underwriting during their origination and/or the ongoing portfolio management activities. Communicates with both internal and external customers identifying required information and provides status updates to interested parties. Maintains/updates appropriate systems, determines and orders necessary due diligence, assists with the transfer of credits, supports the establishment and maintenance of virtual credit files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by Business Banking Operations, and provides general operational support for the Business Banking Operations department.

Qualifications

An Associate’s or Bachelor's degree is preferred or 2-3 years of relevant business experience. A minimum of 2 years in Banking and/or Financial Services.

Highly motivated and is team-oriented. Analytical ability to expedite moderately complex problem resolution.

Highly-effective written and oral communication skills. Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all levels of management.

Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements. Ability to effectively manage a pipeline of credits, independently prioritizing activities.

Prior work experience in a business/commercial lending environment is required with knowledge of customary products, practices and policies. Knowledge of SBA processing and real estate secured lending is preferred. Advanced knowledge of typical commercial loan documentation, financial statements and due diligence is required.

Must be experienced with MS Word, Excel, Microsoft Outlook. Experience with SalesForce, FaCT, AFS, Relay, Alfresco are all pluses.

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: 8:00 AM - 5:00 PM EST, hybrid: 3 days on-site, 2 days remote

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.