• Unit Supervisor

    City of New York (New York, NY)


    Job Description

    APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE

    The Data Integrity unit reviews, processes and updates data on Child Support Management System (CSMS) and Automated State Support Tracking System (ASSETS) case level and account level cases to ensure accuracy and completeness of the data and the proper functioning of automated case processing systems in compliance with agency operations and policy and federal and state mandates. This is accomplished through comprehensive case reviews, computer matches, data enrichment from contracted sources, and through the use of case/data exception and action reports.

     

    These reports are managed through OCSE Web, which helps with data capture, data gathering, and reporting. Particular emphasis is placed on increasing the likelihood of successful case actions as measured by the federal performance indicators. If the data/information entered into the system is inaccurate, identifying and locating the non-custodial parent (NCP) becomes a challenge, which ultimately hinders the case from obtaining a court order. Improving the review of case data facilitates productive data matches, which increases OCSS’s ability to locate absent parents, establish paternity, and obtain a child support order.

     

    The Office of Child Support Enforcement (OCSE) is recruiting one (1) Clerical Associate IV to function as a Unit Supervisor of Data Integrity.

     

    Under supervision of the Director of Data Integrity with latitude for independent judgment, the Clerical Associate IV serves as Unit Supervisor of Data Integrity is responsible for the daily operational activities of the Case Review Specialists engaged in reviewing and updating child support cases. S/he distributes, manages and reviews the work of staff to identify, correct errors and to prevent future errors resulting in continual improvement in quality of services to custodial and non-custodial parents.

    The Unit Supervisor will:

    - Plan, coordinate and direct the work of subordinate staff; prepares and distributes work schedules and assignments by retrieving and assigning reports generated by OCSE Web, OCSE Portal and Page Center so that staff can investigate the information on the report, such as noncustodial (NCP’s) and custodial parent’s (CP’) name, address, social security number, and date of birth against the Automated State Support Tracking System (ASSETS), the Welfare Management System (WMS), Lexis Nexis, Accurint, and CLEAR to ensure that the information is correct and up-to-date.

     

    - Conduct extensive quality review of employee’s work and output by checking reports against the information in ASSETS, OCSE Web, OCSE Portal; ensures staff retrieves, compares and updates data from ASSETS, Department of Motor Vehicles (DMV) clearances, WMS, Accurint and CLEAR Locator Databases to ensure NCP information is recorded accurately and ensure that unit staff complies with all regulatory and procedural guidelines.

     

    - Maintain and update status and statistical reports of unit’s case review activities and output of work on a weekly basis for statistical analysis and Director’s review to monitor and improve productivity.

     

    - Train new and current staff on all necessary duties regarding case review including database resource navigation utilizing various child support systems; conducts ongoing job performance evaluations.

     

    - Conduct regular meetings with subordinate staff to discuss job performance, address disciplinary issues as appropriate; maintain employee time, leave records, and ensures adherence to timekeeping regulations.

     

    - Monitor and track the flow and distribution of incoming correspondence to ensure compliance with agency policy, procedures and adheres to deadlines.

     

    - Work on special projects and develop reports in collaboration with other supervisors within the agency.

     

    Hours: Monday-Friday, 9am – 5pm

     

    Work Location: 4 WTC, New York, NY, 40th FL

    CLERICAL ASSOCIATE - 10251

    Qualifications

    Qualification Requirements

    A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

     

    Skills Requirement

     

    Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 45,040.00

     

    Salary Max: $ 51,796.00