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Job Descriptions:

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Our servers play a major role in the hotel’s Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. A server must be friendly, courteous, professional, and demonstrate strong communication skills. Must be able to manage multiple priorities, think/act quickly and effectively while maintaining self-composure. Bartending experience is preferred.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends. Shifts include M-F:6:00AM-10:00AM and 4:30PM-11PM and Sat/Sun: 8:00AM-11:00AM.

Pay: $11.13/hour + tips.

Essential Functions

+ Serves multiple tables, as determined by management

+ Understands Room Service, Club Lounge, Banquet and Restaurant’s food and beverage menu

+ Takes and fills customer orders

+ Upsells alcohol and food items

+ Uses the computer to ring orders and guest checks

+ Interacts with all guests in a friendly/fast manner

+ Accepts different types of payments and makes accurate change

+ Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant

+ Quickly clears and resets tables

+ Checks identification of guests to ensure legal age to consume alcoholic beverages. Refuses to serve beverages in a polite manner to guests who are not of legal age

+ If consuming alcoholic beverages, observes guest’s behavior, counts number of drinks served, and if the server feels they should not drive, offers

+ Knows when to escalate situations for management intervention

+ Completes other tasks and duties as assigned based on business needs

Required Experience:

Minimum Requirements

+ Previous hotel/hospitality or related service industry experience is strongly preferred

+ Previous bartending experience is preferred

+ Ability to communicate effectively and follow directions in a multi-lingual environment

+ Must be able to pass required Alcohol service training

+ A passion for the mission, vision, and values of Sherman Associates

+ Schedule may vary due to the specific needs of the hotel

Keyword: server, waiter, waitress, host, served, food, drinks, customer service, hotel, restaurant, beverages, cafe, bakery, coffee shop, barista, cashier, service, part time, full time, duluth

From: Sherman Associates