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Description

Introduction

Do you have the career opportunities as a(an) Business Analyst you want with your current employer? We have an exciting opportunity for you to join South Texas Radiology Imaging Centers which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

South Texas Radiology Imaging Centers, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Business Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Business Analyst is a key role for strategic development within the Support Services departments of STRIC. This role will be responsible for monitoring quality of service provided, as well as proactively analyzing business data and summarizing into actionable insights for leadership. This role will also apply statistical tools to analyze operational processes for the call center work flow and multi facility workflow. This goal will be achieved by working with cross-functional business teams and utilizing various operational and analytical applications platforms. The Business Analyst is responsible for supporting dashboard and report solutions, as well as database development to include Strategic Planning Growth initiatives, this includes but is not limited to: participating in scope analysis for new projects, assisting with monitoring of new improvement changes, internal/external customer satisfaction improvement by identifying areas for improvement and making recommendations for designing lean and efficient processes to improve Key Performance Indicators (KPI’s). The Business Analyst will collaborate with project managers, service line leaders, process improvement, operational, and administrative stakeholders. This role will support and is responsible for routine and Ad Hoc Data and Analytics reporting, report configuration, report distribution, data base development and administration throughout the organization.

Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:

1. Education: Bachelor’s Degree in related field or equivalent experience

2. Experience: Between 1 and 3 years of experience in business analysis, project management, management engineering, or decision support function.

3. Employee completes initial and ongoing training and competencies as defined by service

line, facility and department/unit which are specific to the needs of the patient population

served (if applicable).

4. Preferred: Experience with healthcare applications, data aggregation and reporting, or project management experience is desired. Preferred candidates will have experience in using tools such as Microsoft Office (Excel, Access, Word, etc.), Tableau, and/or Power BI.

1-2 years of experience with writing SQL queries and/or experience with working with programmers or web developers a plus.

Minimum License, Certificates, or Registrations Required:

1. Required: N/A

2. Preferred: Certification in Business Analytics (CAP, ECBA, CCBA, CBAP, AAC)

Essential Job Functions:

1. Support STRIC in retrieving and organizing the necessary data for reporting.

2. Takes a proactive role in analyzing and creating reporting needs for STRIC to include reports and dashboards.

3. Compiles and analyzes statistical information that enables STRIC to make informed strategic decisions and identify opportunities for improvement. Outlines findings, recommendations, and results.

4. Identifies criteria and effective measurement tools. Produces technical solution designs to meet business requirements and maximize employee efficiency, training, and improve customer satisfaction.

5. Continually assess the key performance indicators (KPI’s), and make recommendations for business and/or process improvement.

6. Participates in scope analysis, monitoring/controlling changes, and forecasting projects as assigned by manager/director.

7. Engages with business leadership and key stakeholders to deeply understand the business needs related to reporting and develops tools to support the needs.

8. May participate in functional/user testing (User Acceptance Testing) and provides support for user sign off changes.

Additional Job Functions:

1. Supports the mission and vision of South Texas Radiology Imaging Centers (STRIC).

2. Understands and is committed to helping the Methodist Healthcare System and its associated facilities achieve its goals.

3. Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function.

4. Adheres to the STRIC Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Code of Conduct itself.

5. Completes other duties as assigned.

South Texas Radiology Imaging Centers (STRIC) provides full service, outpatient diagnostic imaging and interventional radiology services in San Antonio, Texas. Professional interpretation and interventional procedures are provided by South Texas Radiology Group, P.A. (STRG). With over 70 Board-Certified Radiologists, some with sub-specialization in fields such as neuroradiology, musculoskeletal, body, cardiac, breast and interventional radiology, STRG has experience and a reputation that spans more than fifty years.

Highly qualified and experienced registered technologists perform medically responsible imaging exams (https://stric.com/radsafety) using some of the latest imaging technology available. South Texas Radiology Imaging Centers is one of the largest outpatient diagnostic imaging providers in San Antonio. Twenty-two facilities conveniently located throughout San Antonio, Boerne, and Schertz, Texas.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Customer Service Coord - HOAK opening. Qualified candidates will be contacted for interviews.Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.