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Visit www.FresquezCompanies.com

Team Fresquez is a family owned and operated business that operates over 20 restaurants in New Mexico, Texas, and Colorado. We seek to give back and reinvest into the communities where we are present, fulfilling a simple passion to serve all those that we come in touch with.

We value our team, our customers and our community while committing to providing growth opportunities from within. We live in Limitless possibilities and encourage our team to Dare to Dream Big and achieve their career goals. Everyone is a leader at Fresquez Companies, we have the power to positively influence others through our words and actions. We are looking for friendly, hardworking team members who have Passion and Creativity to serve and who have the Courage to rise to the next level of excellence. We believe you are the CEO of your growth and success and your contribution always matters. Our restaurants are very busy therefore, being on time, responsible, dependable, and respectful of others is a must! Join our amazing team and build Trust, Collaborate and achieve your goals, One step at a time.

Why Join Our Team?

+ Referral Bonus

+ Full or Part Time Available

+ Flexible Scheduling

+ Medical, Dental and Vision

+ 401(K)

+ Tuition Reimbursement

+ Competitive Pay

+ EAP - Employee Assistance Program

+ PTO - Paid Time Off

+ Life Insurance 20K Coverage - Company Paid

+ Meal Discounts

+ We Promote Within

Summary/Objective: “At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences (one team member and guest at a time.)"

Fresquez Companies is a people-oriented, innovative and family-owned food service organization with a commitment to bringing high-quality food, products and smiles to our guests. We take great pride in everything we do and strive for excellence and consistency. We are looking for a highly organized and service-oriented team member to carry out our passion for service.

Technician level of support, under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users and IT Manager through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; pass more complex end-user problems on to help IT Manager or Third Party Providers; Documents, Tracks and Monitors all computer system work requests through the use of the Track-IT software to ensure a timely resolution to end-users.

The technician maintains the function, integrity, and security of point-of-sale computing. This person will be troubleshooting basic system issues. They will be proactive in resolving issues and make sure all system(s) and equipment is up and running. The Technician will monitor these things daily and stay ahead of any issues while working closely with management and external vendors in support of these systems.

Essential Functions:

+ Maintain POS configurations and assist with implementation of new POS venues.

+ Assists departments in carrying out various point-of-sale inquiries and requests.

+ Supports each restaurant's surveillance and digital menu board maintenance needs.

+ Assist in menu pricing accuracy across all platforms (POS, internal costing spreadsheets, menu boards and online menus).

+ Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).

+ Provide trouble shooting assistance to leadership and ensure their inquiries are resolved effectively.

+ Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits.

+ Take pride and responsibility to meet or exceed targeted performance metrics and objectives.

+ Change is consistent in our environment and your adaptability to these changes is critical to our success.

+ Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.

+ Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.

+ Appropriately document all required information into the ticketing system.

+ Acts as liaison between organization and third-party IT administrator to support team's needs.

+ Database entry: Perform daily add, change, and delete requests. Routinely enter and modify data, such as menu items, discounts, taxes, employee information, etc.

+ Handle escalated support or service requests

+ Support disaster recovery solutions

+ Support network maintenance.

+ Communication with executive leadership, ownership, third parties to keep them informed of incident progress, notifying them of impending changes, and agreed outages

+ Troubleshoots visually and remotely to determine root-cause analysis.

+ Routinely monitor, track, and correct system anomalies.

+ Performs all duties in compliance with internal procedures and brings system issues to the attention of management.

+ Performs other related duties as required and/or assigned

Qualifications

Required Education and Experience:

A directly relevant associate degree OR A minimum of two years of related experience.

Work Environment:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, shredders, fax machines, calculators and filing cabinets as well as other equipment when necessary.

Physical or Environmental Demands:

The physical demands described here are representative of those that that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodation.

Office positions require sedentary sitting. Position may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Must be able to lift up to 50lbs.

The noise level in the work environment is usually light to moderate.

Position Type and Expected Hours of Work:

This is an hourly non exempt position. Typical days and hours of work for this position are Monday-Sunday varying hours between 4am-8pm. On call required at times. Other days/hours required as needed or assigned, including holidays.

Required Education and Experience:

A directly relevant associate degree OR A minimum of two years of related experience

Work Authorization/Security Clearance:

+ Satisfactory completion of a pre-employment drug screening.

+ Satisfactory completion of a criminal background check.

+ Satisfactory completion of a background check in accordance with the Transportation Security Administration (TSA).

Language Ability:

Ability to read, write, analyze, and interpret general business and technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, internal and external customers, and the general public.

Travel:

Up to 50%

Other Responsibilities:

Assist with other office clerical functions including other assigned office duties in other areas of the department and/or company as needed or assigned.

EEO Statement:

Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc. DBA Village Inn, and LF Operations, LLC is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.