• Assistant Manager

    The Cambridge School of Culinary Arts (Cambridge, MA)


    CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA’s Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products .

     

    J OB S UMMARY

     

    The Assistant Manager is responsible for assisting the Cafe Manager with overseeing the daily operations of our café/bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves managing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers.

     

    To be successful in this role you should have work experience with various roles in coffee shops and/or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot.

     

    E SSENTIAL D UTIES AND R ESPONSIBILITIES

    + Manage day-to-day operations of the cafe

    + Recruit, hire, onboard and train new staff and baristas

    + Train employees on drink and food preparation and proper use of equipment

    + Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients, alumni products)

    + Coordinate Baked Goods Program needs with baker

    + Maintain updated records of daily, weekly and monthly revenues and expenses

    + Suggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership (for example vegan coffee drinks)

    + Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

    + Ensure all cafe areas are clean and tidy

    + Nurture friendly relationships with customers to increase loyalty and boost our reputation

    + Work with Academics and Student Life Departments to support Student education opportunities and internships.

    + Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent

    + Monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the cafés customer base

    + Monitor and maintain inventory levels

    + Oversee deliveries and the proper receipt and storage of all ingredients and inventory

    + Supervise and train café bakery staff, including baristas, bakers, and support personnel.

    + Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance.

    + Develop and implement schedules to ensure adequate staffing and coverage during peak times.

    + Manage inventory, including ordering supplies, monitoring stock levels, and minimizing waste.

    + Ensure compliance with health and safety regulations, including food handling and sanitation standards.

    + Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly.

    + Collaborate with the marketing team to develop promotional strategies and special events.

    + Monitor sales performance and work to achieve financial goals, including budgeting and cost control.

    + Ensure the café bakery’s aesthetic and ambiance meet company standards.

    REQUIREMENTS

    + Managerial experience working in the food or hospitality industry.

    + 2+ years of experience in café, bakery or restaurant management preferred

    + Hands-on experience with professional coffee machines and restaurant equipment

    + Availability to work within operating hours (including weekends and holidays)

    + Excellent communication skills with the ability to manage and motivate a team

    + Customer-centric service attitude

    + High school diploma or GED with special consideration given to those with additional education.

    + Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)

    + Proficiency in Social Media marketing a plus, (Facebook, Instagram, Twitter, HootSuite, etc.)

    + Excellent time management skills and the ability to prioritize work tasks.

    + Excellent written and verbal communication skills

    + Able to multitask and work in a fast-paced environment

    + Must have a ServSafe Food Manager or comparable certification.

    + Proven management skills with exemplary organizational, time management, communication, and customer service skills

    + Excellent customer service and interpersonal skills

    + Able to work well under pressure

    + Strong organizational and problem-solving skills

    P HYSICAL D EMANDS

    + The ability to lift 25+ pounds and stand for long periods of time

    W ORK E NVIRONMENT

    + This job operates in a retail/restaurant environment.

    P OSITION T YPE AND E XPECTED H OURS OF W ORK

    + This is a part-time, hourly position.

    + Work hours are approximately 20 hours per week.

    + Schedule based on operating hours and business needs.

    BENEFITS:

    + Competitive salary

    + Employee discounts

    + Opportunities for professional development

     

    Powered by JazzHR