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FAMILY SERVICES TECHNICIAN

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FAMILY SERVICES TECHNICIAN

Salary

$24.07 - $37.36 Hourly

Location

Clark County - Las Vegas, NV

Job Type

PERMANENT

Job Number

29160

Department

Social Services

Division

Social Svcs

Opening Date

04/29/2025

Closing Date

5/13/2025 5:01 PM Pacific

Max Number of Applicants

400

+ Description

+ Benefits

+ Questions

ABOUT THE POSITION

Clark County is seeking qualified candidates to apply for the position of Family Services Technician for the Department of Social Services and Clark County Family Services.

Social Services, Family Services Technician provides critical support to residents in our community by helping them access essential resources and support services. As a Family Services Technician, you will provide support to clients on case management who are facing barriers to employment and other challenges, serving as a vital link between vulnerable community members and the services they need to achieve stability and self-sufficiency.

The Clark County Family Services, Family Services Technician will perform a variety of paraprofessional welfare and protection duties in a human services setting which support the safety, permanency, and well-being of youth, families, adults and/or seniors.

THIS RECRUITMENT IS LIMITED TO THE FIRST 400 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment.

Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

In order to work at Clark County Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199.

MINIMUM REQUIREMENTS

Education and Experience:

Associates Degree in Child Development, Early Childhood Education, Psychology, Social Work, Education, Special Education, Behavioral Science, Counseling, Health Science, Human Services, Nursing, Social Science, Business Administration, Public Administration, Communications, Sociology, Criminal Justice, Social Services or Marketing. Equivalent combination of education or directly related experience may be considered.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Working Conditions: Work under potentially abusive, hazardous or emergency conditions. Some positions may require possession of a personal vehicle, which may be used for work purposes.

Licensing and Certification: Must possess a valid Nevada Class C Driver's License at the time of appointment.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

General Family Services Tasks Performed in All Positions

+ Drives a County or personal motor vehicle to transport children and/or family members, make home visits and other in-person contacts and to attend meetings.

+ Participates on various multi-disciplinary teams regarding clients.

+ Contributes to the efficiency and effectiveness of the department's service to its clients by offering suggestions and directing or participating as an active member of a work team.

+ Works in a typical human services, detention, or public safety setting.

+ Uses standard office equipment, reads printed materials and a computer screen, completes case notes, court reports and other written materials documenting the safety, permanency and wellbeing of youth, families, adults and/or seniors.

+ Communicates in person or over the telephone.

+ Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained; Interprets, applies, and explains applicable laws, codes, regulations to both clients and the general public.

Department of Family Services (DFS)

The Family Services Technician functions as a paraprofessional human services worker in each unit in which it is assigned. Due to the diverse utilization of the position, incumbents in this classification may be assigned to various units similar to the following.

Permanency Case Management (Out of Home, In-Home and Adoptions),

+ Conduct relative and fictive kin home visits to complete Emergency Placement checklists.

+ With oversight from supervisor or lead case worker, conduct child and collateral contacts to ensure child safety in placement and provide documentation of all contacts.

+ Complete all relevant background searches to include CPS and police records checks (SCOPE and CANS checks) and, requests diligent search information, and arranging for fingerprinting with Background Clearance Office.

+ Documents in a timely and accurate manner all child and collateral contacts, as well as home visits for all case activity.

+ Assists primary case workers with documentation of assessment tools used to make case planning determinations.

Resource Development and Support

+ Collect and review application documents for foster parent or relative licensing to ensure completeness, accuracy, and compliance pertaining NRS and NAC as well as DFS policies and procedures.

+ Enters application into Unity or other automated tracking system and prepares and sends reference letters for verification.

+ Prepare home inspection reports and completes follow up on deficiency notices. Maintains logs and work records of activities.

+ Review foster parent files on an annual basis to ensure current certifications in all necessary areas and provide follow up as needed.

+ Coordinate and schedule fingerprint appointments for potential foster parents with DFS Background Clearance office.

+ Coordinate required renewal background checks and home safety inspections for re-licensure purposes.

+ Provide assistance to recruitment and information events for foster parent recruitment to include information regarding the recruitment and licensing requirements and processes.

+ Schedule training for foster care licensing. Establish foster care files.

Social Service Department

+ Family Services Technician provides outreach to the community or client base to which assigned; makes clients aware of services and community resources available to them.

+ Provides basic referral and case management services to clients in collaboration with other departmental professionals.

+ Interviews clients to obtain information determine eligibility for various social service programs and assess the appropriateness of referral to other community assistance or social service agencies.

+ Obtains and verifies income, asset insurance and related information; contacts employers, banks, social security, veterans' administration and other public and private sources as necessary.

+ Assists clients in completing applications; provides factual information regarding various program regulations and procedures; may act as an advocate for the client with other organizations.

+ Creates and maintains case files; maintains accurate documentation regarding all information received and actions taken.

+ Determines the need for specific types of assistance, such as transportation, medical care, and senior companion or burial services.

PHYSICAL DEMANDS

Strength and mobility to work in a typical home or office setting to include standing and/or walking for an extended period of time, and strength to restrain and/or eject individuals; drives a motor vehicle for travel to client residences, appointments and meetings; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

+ Flexible Schedules including 4/10 options

+ More Money in Your Pocket

+ 100% Employer Paid Defined Benefit Retirement

+ No Social Security Deduction

+ No State Income Taxes

+ Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)

+ Medical (https://www.clarkcountynv.gov/government/departments/risk\_management/employee\_and\_retiree\_health\_benefits.php#outer-2778) - Employer pays 90% of premium

+ Pharmacy Benefits (30, 90-day retail or mail order fills)

+ 24/7 Telephone Advice Nurse - no employee cost

+ Teledoc, Doctoroo, and Dispatch Health

+ Retiree insurance – eligible after 5 years of service

+ Dental

+ Vision

+ Life Insurance – Employer Paid

+ AD&D – Employer Paid

+ Long Term Disability – Employer Paid

+ Generous Leave Accruals that include:

+ 13 Paid Holidays including a Floating Birthday Holiday

+ Paid Vacation Leave

+ Paid Sick Leave

+ Holiday Leave

+ Other leave options

+ Catastrophic Leave

+ Parental Leave – Up to 90 days

+ Wide Variety of Voluntary Benefits that include

+ Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.

+ Trustmark – Permanent Life Insurance benefits and long-term care.

+ Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance

+ TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available

+ Morgan Stanley – Deferred Compensation Plan

+ Employee Assistance Program

+ Onsite Fitness Center – $12/month

*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

01

The following questions 1-4 will be used to assist in determining if candidates meet the minimum qualifications. Which best describes your level of education?

+ Some High School

+ High School Diploma or GED

+ Trade School or Technical Degree

+ Some College (1-29 semester credits)

+ Some College (30-59 semester credits)

+ Some College (60-89 semester credits)

+ Some College (90-120+ semester credits)

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

+ None of the above

02

List all degrees received that are directly related to the position (see template below).

College/University:

Did you graduate:

College Major/Minor:

Semester Credits Completed:

Degree Received:

03

Indicate your full-time professional experience supporting a safety, permanency, and well-being of youth, families, adults and/or seniors in a human services setting.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ More than 48 months

04

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 3. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

05

Do you currently hold a valid driver's license?

+ Yes, I currently hold a valid Nevada driver's license.

+ Yes, I currently hold a valid driver's license from another state.

+ No, I do not currently hold a valid driver's license.

06

The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.

I understand that:

A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)

B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;

C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;

D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;

E) Assessment scores may be used to consider applicants for the selection process;

F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.

+ I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment.

07

Indicate your full-time professional experience communicating and working with individuals from a variety of socio-ethnic or diverse cultural backgrounds.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

08

Indicate your full-time professional experience working in a Child Welfare, Social Service, or Juvenile Justice (local, state and/or federal government) agency.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

09

Indicate your full-time professional experience providing community outreach.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

10

Indicate your full-time professional experience providing resource navigation services to clients in need.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

11

Indicate your full-time professional experience maintaining professional boundaries while building rapport with clients.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

12

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 7-11. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

13

Indicate your full-time professional experience scheduling and coordinating multiple appointments for youths, families, adults and/or seniors.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

14

Indicate your full-time professional experience coordinating multiple resources to meet clients' needs.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

15

Indicate your full-time professional experience facilitating community services and engaging service providers on behalf of clients in need.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

16

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 13-15. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

17

Indicate your full-time professional experience with case management in a social services setting.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

18

Indicate your full-time professional experience entering data or using case management software or client tracking systems.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

19

Indicate the social services, case management, client tracking software or systems you have used working in a professional, full-time employment capacity (select all that apply).

+ ATLAS Clinical Eval Software (ACES)

+ Bonterra Case Management

+ Case Management Information Systems (CMIS)

+ Community CareLink

+ C-Track court case management software

+ File 360

+ J-Link or SCOPE

+ Odyssey

+ Unity

+ Other

+ None of the above

20

If you indicated "Other" in question 25, please list what applications or software you have used for project tracking and management. If this does not apply, type N/A.

21

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 17-20. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

22

Indicate your full-time professional experience reviewing applications, interpreting guidelines, and making eligibility determinations.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

23

Indicate your full-time professional experience experience prioritizing tasks when working with multiple clients who have urgent needs.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

24

Indicate your full-time professional experience advocating for clients to help them overcome barriers to accessing services.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

25

Indicate your full-time professional experience developing alternative approaches to help clients access resources when standard options are unavailable.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

26

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 22-25. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

27

Indicate your full-time professional experience performing general clerical or office assistant work.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

28

Indicate your full-time professional experience ordering and organizing supplies and equipment.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

29

Indicate your full-time professional experience dealing with the public on the phone or in person and handling difficult situations that may arise from these interactions.

+ No Experience

+ Less than 12 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 60 months

+ More than 60 months

30

Please list all employer(s) and each job title on your application where your experience was obtained in question(s) 27-29. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

31

Indicate your proficiency level with Microsoft Word.

+ No Experience

+ Basic (can setup a document, format the text, and edit the document)

+ Intermediate (can navigate the title and ribbon bar, can use spellcheck and grammar check, can create templates)

+ Advanced (can perform mail merge, edit headers/footers and add page numbers and title pages)

+ Expert (can insert pictures/borders, SmartArt, and charts/graphs)

32

Indicate your proficiency level with Microsoft Excel.

+ No Experience

+ Basic (navigate excel, input & enter data, sort and print preparation)

+ Intermediate (create spreadsheets, input data, create formulas, report formatting)

+ Advanced (consolidating data, using pivot tables, charting data, and formatting charts)

+ Expert (advanced formulas, if statements, VLOOKUP, VBA, and Macros)

33

Indicate your proficiency level with Microsoft Outlook.

+ No Experience

+ Basic (can create and send email messages)

+ Intermediate (can create new folders, archive and store emails, can set appointments and create to-do lists)

+ Advanced (can set up contacts, generate auto-replies, can configure email settings)

+ Expert (can create, schedule and delegate tasks, plan meetings, and share and configure calendars)

34

Please indicate below the statement that best describes your Tagalog bilingual ability.

+ I am not Tagalog bilingual

+ I have a good comprehension of Tagalog

+ I speak Tagalog fluently

+ I read and write Tagalog at a proficient level

+ I read, write, and speak Tagalog fluently

35

Please indicate below the statement that best describes your Spanish bilingual ability.

+ I am not bilingual in Spanish

+ I have a good comprehension of Spanish

+ I speak Spanish fluently

+ I read and write Spanish at a proficient level

+ I read, write, and speak Spanish fluently

36

Please indicate below the statement that best describes your Mandarin bilingual ability.

+ I am not bilingual in Mandarin

+ I have a good comprehension of Mandarin

+ I speak Mandarin fluently

+ I read, write, and speak Mandarin at a proficient level

+ I read, write, and speak Mandarin fluently

37

Indicate which of the following public sector departments you have experience working in (select all that apply).

+ Administrative Services

+ Assessor's Office

+ Building

+ Business License

+ Child Support Agency

+ Clerk's Office

+ Comprehensive Planning

+ Constables

+ Coroner

+ County Manager/Commission Division

+ Department of Environment & Sustainability

+ Department of Motor Vehicles

+ District Attorney

+ District Court

+ Elections

+ Family Services

+ Finance

+ Fire Department

+ Fire Prevention

+ Homeland Security

+ Human Resources

+ Information Technology

+ Juvenile Justice

+ Justice Court

+ Marriage Bureau

+ Parks and Recreation

+ Public Administrator

+ Public Defender

+ Public Guardian

+ Public Works

+ Real Property Management

+ Recorder's Office

+ Social Service

+ Special Public Defender

+ State Welfare

+ Treasurer

+ Other

+ N/A

38

This position may be used to fill positions working various times and schedules. Please select from the list below any of the work times and schedules you would accept (select all that apply).

+ Day Shift

+ Swing Shift

+ Graveyard Shift

+ Willing to work weekends (Saturdays and/or Sundays)

+ Willing to work holidays

+ Willing to work all shifts/days/holidays

39

Some positions may be used to fill term Limited-Permanent positions. This means that the selected candidates will be hired for a special project and/or duties of a limited duration and will be required to sign a term of employment letter specifying condition(s) and exact dates of employment. The successful candidates will be eligible for benefits during the duration of employment.

+ I am willing to be considered for a Limited-Permanent position as described above.

+ I would not like to be considered for a Limited-Permanent position.

40

Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available.

+ I am willing to be considered for a Grant-Funded position as described above.

+ I would not like to be considered for a Grant-Funded position.

Required Question

Employer

Clark County

Address

500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791

Phone

(702)455-4565

Website

http://www.clarkcountynv.gov

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