• UKG Tier 1 Support - Solution Analyst

    Deloitte (Harrisburg, PA)


    Are you an experienced, passionate pioneer in human resources - a solutions builder, a roll-up-your-sleeves professional who wants a daily collaborative environment, think-tank feels and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

     

    Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below.

     

    Work you'll do/Responsibilities

     

    + Respond to and resolve user inquiries related to UKG WFM Time and Absence via phone, email, and chat

    + Diagnose and troubleshoot issues with time tracking, attendance, leave requests, and related functionalities

    + Maintain accurate records of support requests, resolutions, and user feedback in the ticketing system

    + Contribute to the development and maintenance of a knowledge base to streamline support processes and enhance user self-service

    + Identify and escalate complex issues to Tier 2 support or other relevant teams when necessary

    + Work closely with cross-functional teams to ensure timely resolution of user issues and enhance overall system performance

     

    The Team

    Human Capital AMS/Operate

    The Human Capital AMS/Operate team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. Human Capital as Asset group will continue to evaluate and incorporate new products and operate services in our portfolio as we grow.

    Government and Public Services (GPS)

    Deloitte's Government and Public Services (GPS) practice -our people, ideas, technology, and outcomes-is designed for impact.Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

    Qualifications Required

    + 1+ years of experience in a technical support or help desk role

    + Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations

    + Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel

    + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel

    + Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

    + Bachelor's Degree

    + Certified in UKG Workforce Central 8.1

    + Certified in UKG Pro WFM

     

    Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.