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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior IT Manager (batch scheduling)

What does a successful Senior IT Manager (batch scheduling) do at Fiserv?

You will manage a 24x7, tier 2 operational global batch scheduling and software configuration management team accountable for setting up new batch job schedules to both mainframe and distributed servers. You will promote a positive environment focused on growth and development of the staff and ensure critical service deliveries are met.

What you will do:

+ Focus on team building: sett yearly goals and direction for associates, conduct performance assessments, and coordinate daily workload with your leads.

+ Manage a diverse tier 2 team responsible batch job scheduling, focus on people management, incident management and team building.

+ Provide effective reporting to operations director and senior leadership and the ability to communicate technical concepts to non-technical employees.

+ Manage a global team and apply knowledge to coach and mentor team members as required.

+ Lead and drive severity 1, 2 and 3 incident calls; participate in root cause analysis and problem resolution for file transmissions.

+ Take responsibility for best practices and ensure all SOPs are in place, defined and adhered to by staff.

+ Manage a team of close to 20 employees at multiple datacenter locations and collaborate with offshore teams.

What you will need to have:

+ 6+ years of experience in leadership in an enterprise datacenter environment.

+ 5+ years of experience using ticketing systems such as Service Now.

+ 3-5 years of experience in CA7 Mainframe, CA7 Distributed and BMC Control M or Autosys.

+ Bachelor’s degree in a related field or an equivalent combination of education, military, and work experience.

What would be great to have:

+ Experience with Endevor code management.

+ Thorough understanding of the ITIL model: Incident Management, Change Management and Problem Management.

+ Proficiency with Mainframe monitoring and management tools in a large-scale environment.

+ Experience with batch job processing, batch abend troubleshooting and batch job restart processes.

Important info about this role:

+ Occasional travel of up to 10% may be required.

+ Must be willing to work flexible hours, including nights, weekends, and holidays, as needed to support 24/7 data center operations.

+ All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

\#BatchProcessing

\#JobScheduling

\#LI-CD1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.