• Front Desk

    Jefferson Dental and Orthodontics (Mesquite, TX)


    Who Are We?

     

    We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?!

     

    Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

     

    What You’ll Do

     

    + Provide excellent customer service to patients

    + Be the first impression welcoming patients to the office and the final friendly face they see after their visit

    + Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

     

    Who We’re Looking For

     

    + Someone dedicated to going above and beyond to ensure the best customer service and experience

    + Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture

    + Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

     

    The Perks!

     

    + Competitive pay and bonus structure – starting salary $14/hour and bonuses of up to $800/month*!

    + New Grads welcome!

    + Growth and advancement opportunities for leadership roles

    + Vacation and PTO

    + $25,000 of Company-paid Life Insurance

    + Wide variety of additional benefits including:

    + Medical

    + Dental

    + Vision

    + Short-term and Long-term Disability

    + Health Saving Account

    + Flexible Spending Account

    + Dependent Care Spending Account

    + Supplement Life Insurance for you or your dependents

    + 401(k)

    + Accident

    + Critical Illness

    + Identity Protection

    + Team Member Assistance Program

    Basic Qualifications

    + Customer service experience

    + High School Diploma or equivalent required

    + Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

    Preferred Qualifications

    + Dental office management experience, especially in a multi-specialty office, highly preferred

    + Knowledge of Dentrix and Dolphin dental software

    + CPR-BLS, RDA, or other related dental certifications

    Schedule:

    + 8 hour shift

    + Day shift

    + Monday to Friday

    + Weekend availability

    Experience:

    + Customer service: 1 year (Preferred)

    + Reception: 1 year (Preferred)

    + Computer skills: 1 year (Preferred)

     

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